Job Summary

The Elite Job is seeking a highly organized and customer-obsessed Online Concierge Specialist to join our elite remote service team. In this role, you will act as the digital face of luxury for our high-net-worth clients, offering personalized assistance across travel, lifestyle, dining, shopping, entertainment, and exclusive event planning. You will deliver top-tier virtual concierge services that exceed expectations and elevate every customer interaction into a five-star experience.

This is a fully remote position ideal for professionals with a deep understanding of the luxury market, superior communication skills, and a commitment to confidentiality and precision.

Key Responsibilities

• Serve as the primary remote point of contact for VIP clients, handling a wide range of personal and lifestyle requests.

• Coordinate reservations, bookings, and experiences across luxury services such as travel, hotels, fine dining, events, and private transportation.

• Offer customized recommendations and solutions based on client preferences and history.

• Manage time-sensitive requests with urgency, tact, and precision.

• Maintain thorough knowledge of global luxury brands, destinations, and high-end service providers.

• Use internal systems to track requests, maintain accurate client records, and ensure timely delivery of services.

• Foster strong, ongoing client relationships through consistent follow-ups and personalized attention.

• Liaise with partner vendors and premium service providers to fulfill exclusive arrangements.

• Ensure complete confidentiality and discretion in all dealings.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English; a second language is a plus.

• High attention to detail and an ability to multitask in a fast-paced virtual environment.

• Strong interpersonal skills and the ability to build rapport with high-profile clients.

• Proficiency in using CRM systems, messaging platforms, and online booking tools.

• Comfortable working independently while adhering to team protocols and performance standards.

• Strong problem-solving skills with a solutions-oriented approach.

Experience

• Minimum 2 years of experience in luxury concierge services, hospitality, lifestyle management, or customer service with HNWIs (High-Net-Worth Individuals).

• Experience in handling premium clientele across industries such as travel, fashion, entertainment, or personal assistance is highly desirable.

Working Hours

• Full-time role with flexible scheduling, including evenings, weekends, and international time zones to accommodate global clients.

• Ability to work in shifts to cover client requests across different regions.

Knowledge, Skills, and Abilities

• Deep understanding of luxury service standards and affluent client expectations.

• Global cultural awareness and sensitivity to international etiquette.

• Resourceful and proactive in navigating unfamiliar situations or client requests.

• Exceptional organizational and time management skills.

• High level of emotional intelligence and discretion.

Benefits

• Competitive remote-based salary with performance bonuses.

• Flexible work hours and fully remote setup.

• Access to exclusive global partnerships and luxury experiences.

• Professional growth in an elite, client-centric environment.

• Training and development support tailored to luxury customer service.

Why Join The Elite Job?

At The Elite Job, we believe that luxury is defined by experience and personalization. As an Online Concierge Specialist, you will join a sophisticated, service-driven team that curates memorable moments for the worlds most discerning clients. Be part of a growing organization that rewards excellence, fosters innovation, and empowers you to deliver world-class service from anywhere in the world.

How to Apply

If you have the passion, poise, and professionalism to serve elite clients, we invite you to apply today.
Please send your updated CV and a brief cover letter highlighting your relevant experience to us.
Subject Line: Application for Online Concierge Specialist - Remote

Shortlisted candidates will be contacted for an initial virtual interview.