Job Summary

We are seeking a dedicated and experienced IT Systems Support Specialist to join the Princess Cruises Tech Services team at Houston Skilled Consultancy. As an integral part of our IT support team, you will provide technical assistance, maintenance, and support for all IT systems and applications used across Princess Cruises operations. The ideal candidate will have a deep understanding of IT systems, network infrastructures, and customer service, ensuring smooth and efficient operations across various platforms.

Key Responsibilities

• Provide front-line technical support and troubleshooting for end-users, both remote and on-site, to resolve IT issues related to hardware, software, and network systems.

• Maintain and monitor IT systems to ensure their optimal functionality and security, including servers, workstations, and cloud-based platforms.

• Assist with the deployment and maintenance of IT infrastructure, including system upgrades, patches, and updates.

• Coordinate and assist with system integration tasks, testing, and troubleshooting new technologies and software.

• Ensure data security and implement disaster recovery procedures as necessary.

• Collaborate with the Princess Cruises Tech Services team and external vendors to address technical challenges and escalate critical issues when required.

• Document technical processes, create user guides, and provide training to staff and users on new systems and technologies.

• Support remote and on-site troubleshooting for a variety of systems across multiple environments.

• Assist in system configurations and user account management, including system access permissions and security protocols.

• Respond promptly to service desk tickets, ensuring high levels of customer service and efficient resolution of issues.

Required Skills and Qualifications

• Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).

• Proven experience in IT support, systems administration, or a similar technical support role.

• Strong knowledge of Windows, Linux, and macOS operating systems, as well as networking protocols.

• Proficiency in Microsoft Office Suite, cloud-based applications, and remote support tools.

• Knowledge of system monitoring tools and IT ticketing systems.

• Excellent troubleshooting, problem-solving, and analytical skills.

• Strong interpersonal and communication skills, both verbal and written.

• Ability to work independently and as part of a collaborative team environment.

• Detail-oriented with the ability to manage multiple tasks and prioritize effectively.

Experience

• 2+ years of experience in IT support or systems administration.

• Experience with remote IT support and troubleshooting for a large user base.

• Hands-on experience with system maintenance, network security, and managing IT infrastructure.

• Familiarity with IT support tools, ticketing systems, and remote desktop management.

Working Hours

• Full-time position.

• Regular working hours from 9:00 AM to 6:00 PM (with flexibility for emergency support outside these hours as required).

• Occasional weekend or after-hours support may be required to ensure continuous system operations.

Knowledge, Skills, and Abilities

• Technical Expertise: Deep understanding of IT hardware, software, and network troubleshooting techniques.

• Customer Service Orientation: Ability to provide excellent user support and communicate complex technical information in an easily understandable manner.

• Problem Solving: Strong analytical skills with the ability to identify, diagnose, and resolve technical issues in a timely manner.

• Adaptability: Ability to quickly adapt to new technologies and changing business needs in a dynamic environment.

• Attention to Detail: Ensure that systems and technical issues are thoroughly documented, and solutions are well-communicated to both technical teams and end-users.

Benefits

• Competitive salary and benefits package.

• Health insurance, dental, and vision coverage.

• Generous paid time off (PTO) and holiday leave.

• Professional development opportunities and training programs.

• Opportunity to work in a dynamic and innovative environment.

• Access to company wellness programs and other employee perks.

• Flexible work options, including remote support when necessary.

Why Join Us?

At Houston Skilled Consultancy, we offer an exciting opportunity to work with Princess Cruises Tech Services, a leader in the cruise and travel industry. As part of our IT team, you will be at the forefront of managing cutting-edge technology, ensuring the smooth operation of critical systems, and contributing to the success of a globally recognized brand. You will work in a supportive and dynamic environment, with ample opportunities for personal and professional growth. If you are passionate about IT support and want to make an impact, this is the role for you!

How to Apply

To apply for this position, please submit your resume along with a cover letter outlining your relevant experience and qualifications. In your cover letter, be sure to highlight why you are the ideal candidate for this position. Applications can be sent to us or through our online application portal.