Job Summary:

Houston Skilled Consultancy is seeking dedicated and enthusiastic individuals to join our growing remote team as Customer Service Agents supporting Princess Cruises Vacation Services. In this role, you will be the first point of contact for travelers and vacationers, assisting them with bookings, inquiries, itinerary changes, and post-cruise support. If you are passionate about delivering world-class customer experiences, enjoy helping others, and are comfortable working remotely, this is the perfect opportunity to start or grow your career in travel and customer service.

Key Responsibilities:

• Handle inbound customer service calls and emails related to Princess Cruises vacation bookings.

• Provide accurate information about cruise itineraries, pricing, on-board experiences, and travel policies.

• Assist customers with new reservations, changes, cancellations, and upgrades.

• Ensure all customer interactions are handled with empathy, professionalism, and efficiency.

• Troubleshoot issues, escalate complex cases when needed, and follow up to ensure resolution.

• Maintain a high level of product knowledge and stay updated on promotions and service changes.

• Enter customer interactions and booking details accurately into internal systems and CRM platforms.

Required Skills and Qualifications:

• High school diploma or equivalent (Bachelors degree preferred).

• Proficient in English (spoken and written) with strong communication skills.

• Tech-savvy and comfortable using online platforms, CRM tools, and booking systems.

• Ability to multitask and stay calm under pressure in a fast-paced environment.

• A quiet, professional home office setup with a reliable internet connection.

• Strong interpersonal skills with a passion for helping people and solving problems.

Experience:

• Minimum 1 year of customer service experience, preferably in the travel, hospitality, or call center industry.

• Prior experience with cruise booking systems or knowledge of the travel sector is a strong advantage.

• Freshers with excellent communication and a passion for travel are also welcome to apply.

Working Hours:

• Full-time (40 hours/week), with shifts that may include evenings, weekends, and holidays to align with global customer service needs.

• Flexible scheduling may be available based on performance and business needs.

Knowledge, Skills, and Abilities:

• Customer-first mindset with strong problem-solving abilities.

• Knowledge of travel and cruise industry terms and practices is a plus.

• Fast learner with adaptability to changing procedures and technology platforms.

• Strong attention to detail and organizational skills.

• Ability to work independently and as part of a virtual team.

Benefits:

• Work from the comfort of your home—no daily commute!

• Competitive salary with performance-based bonuses.

• Training and ongoing professional development provided.

• Opportunities for career growth within the travel and consulting sectors.

• Employee discounts on travel and vacation packages.

• Supportive team culture with regular virtual meetups and engagement activities.

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we believe in empowering people through meaningful work and excellent training. You will be part of a dynamic, supportive team that is passionate about delivering exceptional service in the travel industry. With opportunities to grow your career, contribute to a globally respected brand like Princess Cruises, and enjoy a remote-friendly culture, this is your chance to turn your passion for customer service into a fulfilling career.

How to Apply:

To apply, please send your updated resume and a brief cover letter outlining your interest in the position to us with the subject line: Remote Customer Service Agent – Princess Cruises. Shortlisted candidates will be contacted for a virtual interview.