Job Summary

As a Guest Services Associate on Princess Cruises, you will be the face and voice of world-class hospitality onboard. Representing one of the most renowned cruise lines globally, you will deliver an exceptional customer experience to international guests. From check-in to final farewell, your role will ensure seamless service delivery and memorable interactions, contributing to the onboard luxury experience that Princess Cruises is known for. This is your opportunity to combine travel, service, and career growth in one remarkable journey.

Key Responsibilities

• Greet and assist guests courteously at the Guest Services Desk

• Address and resolve guest inquiries, concerns, and complaints with a professional and solution-focused approach

• Provide information on shipboard activities, excursions, dining, and amenities

• Maintain accurate records of guest interactions and resolutions

• Collaborate with departments (Housekeeping, F&B, Shore Excursions) to ensure a smooth guest experience

• Follow up with guests to ensure satisfaction and resolve ongoing issues proactively

• Handle administrative tasks such as room changes, onboard account adjustments, and guest documentation

• Actively promote onboard services and offerings in alignment with brand standards

• Participate in safety drills and comply with onboard safety regulations

Required Skills and Qualifications

• Excellent communication and interpersonal skills

• Proficient in English (spoken and written); additional languages (Spanish, Italian, French, German) are a plus

• Strong problem-solving abilities and guest-first mindset

• Ability to remain calm and professional in high-pressure or conflict situations

• Familiarity with hospitality software or CRM tools is desirable

• Basic understanding of international travel and cultural awareness

Experience

• Minimum 1–2 years of experience in the hospitality industry, preferably in a front office, customer service, or cruise environment

• Prior international hospitality or cruise ship experience is highly preferred but not mandatory

Working Hours

• Rotational shifts covering 24/7 operations

• Average 10-hour workdays, 7 days a week while on contract (standard for cruise industry roles)

• Contract durations typically range from 6 to 9 months, with scheduled breaks

Knowledge, Skills, and Abilities

• Strong attention to detail and organizational skills

• Cultural sensitivity and adaptability to work in a multicultural environment

• Strong team collaboration and the ability to work independently

• Flexibility to adjust to changing guest needs and onboard dynamics

• Commitment to delivering consistent, high-quality guest service

Benefits

• Competitive tax-free salary

• Free accommodation and meals onboard

• Travel to exotic destinations around the world

• International work experience with a globally recognized brand

• Uniforms and laundry services provided

• Comprehensive onboard training and career development opportunities

• Medical insurance and emergency care provided onboard

• End-of-contract travel arrangements and repatriation assistance

Why Join Houston Skilled Consultancy & Princess Cruises?

At Houston Skilled Consultancy, we partner with global leaders like Princess Cruises to offer career-defining international opportunities. By joining this program, you gain access to world-class hospitality training, diverse work environments, and the chance to see the world while building your resume. Whether you are starting out or looking to grow within the travel and tourism industry, this is more than a job—it is a lifestyle and a legacy.

How to Apply

Interested candidates can send their updated CV, passport copy, and recent passport-size photograph to us.