Job Summary:

Progressive Technology is seeking a highly motivated and technically proficient IT Support Technician specializing in Desktop and Network Support to join our dynamic team in Noida. The ideal candidate will be responsible for providing top-tier technical assistance, resolving IT-related issues, and ensuring seamless operation of desktops, networks, and associated systems. This role demands a strong foundation in IT infrastructure, excellent communication skills, and a customer-first mindset.

Key Responsibilities:

• Provide first and second-line technical support for desktop hardware, software, and networking issues.

• Diagnose and resolve technical problems across LAN, WAN, and wireless networks.

• Install, configure, and maintain operating systems, software applications, and security updates.

• Manage and support user accounts, permissions, and email systems.

• Maintain inventory and documentation of IT assets and technical procedures.

• Troubleshoot printer, scanner, and peripheral device issues.

• Collaborate with cross-functional teams to resolve system outages and network downtimes.

• Monitor system performance and proactively identify areas for improvement.

• Ensure data backup processes are completed and verified regularly.

• Assist in IT infrastructure upgrades and support rollouts of new hardware/software.

Required Skills and Qualifications:

• Bachelors degree in Information Technology, Computer Science, or a related field.

• Proven experience in desktop support and basic network troubleshooting.

• Strong knowledge of Windows OS (10/11), MS Office Suite, and standard enterprise software.

• Familiarity with Active Directory, DNS, DHCP, and TCP/IP networking.

• Understanding of IT security principles and antivirus/malware tools.

• Excellent problem-solving and analytical skills.

• Strong interpersonal and communication abilities.

• Ability to prioritize and manage multiple tasks efficiently.

• Customer-oriented mindset with a proactive approach to technical issues.

Experience:

• 1–3 years of hands-on experience in a similar IT support or helpdesk technician role.

• Experience in supporting mid-sized to large enterprise environments is a plus.

Working Hours:

• Full-time, Monday to Friday

• Standard business hours: 9:00 AM – 6:00 PM IST

• Occasional weekend or after-hours support may be required based on system needs.

Knowledge, Skills, and Abilities:

• Deep understanding of end-user computing environments.

• Ability to troubleshoot hardware, software, and basic network problems quickly and efficiently.

• Adaptability to rapidly changing technologies and a fast-paced environment.

• Strong documentation skills for maintaining system logs and support tickets.

• Collaborative team player with the ability to work independently when required.

• Commitment to ongoing learning and professional development in IT technologies.

Benefits:

• Competitive salary and performance-based incentives

• Health insurance coverage

• Paid time off and public holidays

• Opportunities for training and career advancement

• Dynamic and supportive work environment

• Modern office infrastructure with access to the latest IT tools

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering our employees with the resources, autonomy, and support needed to thrive. Join a team that values innovation, collaboration, and a continuous drive for excellence. With us, you will be part of an organization that not only invests in cutting-edge technology but also in the personal and professional growth of its people.

How to Apply:

If you are ready to take your IT career to the next level, we would love to hear from you.
Send your updated resume and a brief cover letter highlighting your experience and suitability for this role to us.
Subject Line: Application for IT Support Technician – Noida