Job Summary:

MNC JOBS INFO is partnering with Microsoft to deliver world-class remote customer support services. We are currently hiring highly motivated, tech-savvy, and customer-focused individuals for the role of Customer Support Specialist. This is a fully remote position, offering the flexibility to work from the comfort of your home while being part of a globally recognized brand. You will be the first point of contact for Microsoft customers, delivering exceptional service experiences by resolving inquiries, troubleshooting issues, and ensuring customer satisfaction.

Key Responsibilities:

• Provide top-tier support via phone, email, and chat to Microsoft customers.

• Diagnose and troubleshoot basic technical issues related to Microsoft products and services.

• Escalate complex technical issues to the appropriate departments.

• Educate customers on product features and functionality to ensure optimal usage.

• Maintain detailed records of customer interactions in the CRM system.

• Adhere to Microsofts service quality standards and security protocols.

• Collaborate with team members and supervisors to continuously improve the customer experience.

Required Skills and Qualifications:

• High School Diploma or equivalent; Bachelors degree is a plus.

• Excellent verbal and written communication skills in English.

• Strong problem-solving skills with the ability to think analytically.

• Customer-first mindset with a professional, empathetic, and positive attitude.

• Basic understanding of Microsoft products (Windows, Office, Outlook, etc.).

• Proficient in navigating multiple systems and multitasking in real-time.

Experience:

• Minimum of 1 year in a customer service, helpdesk, or technical support role preferred.

• Experience with remote working tools such as Microsoft Teams, Zoom, or Slack is an advantage.

• Familiarity with CRM systems like Salesforce or Zendesk is a plus.

Working Hours:

• Flexible work schedule available (Full-time and Part-time shifts).

• Rotational shifts including weekends and holidays, depending on business needs.

• Schedules will be assigned based on time zones and team availability.

Knowledge, Skills, and Abilities:

• Tech-savvy with the ability to learn new tools and technologies quickly.

• High attention to detail and organizational skills.

• Ability to handle high-stress situations and de-escalate conflicts.

• Self-motivated and disciplined to work independently from home.

• Capable of maintaining confidentiality and data privacy standards.

Benefits:

• Competitive salary and performance-based bonuses.

• Work-from-home flexibility and work-life balance.

• Paid training and continuous learning opportunities.

• Employee assistance programs and mental health support.

• Access to Microsoft tools and development programs.

• Career growth opportunities within a global network.

Why Join Us:

At MNC JOBS INFO, we value people. Our partnership with Microsoft allows us to deliver world-class support while fostering a culture of innovation, collaboration, and respect. Join us and become part of a diverse team that supports one of the worlds most iconic technology companies—all from the comfort of your home. You will not only enhance your career but also be part of a mission that impacts millions of customers every day.

How to Apply:

Interested candidates are encouraged to submit their updated resume along with a brief cover letter explaining their interest in the role.
👉 Apply Now via our official career portal or email your resume to us with the subject line Microsoft Customer Support – Remote.