Job Summary:

HR Service Jobs is actively hiring enthusiastic and customer-focused individuals to join our dynamic team as Voice Process Telecallers in the BPO sector. As a Telecaller, you will be the first point of contact for customers, addressing their inquiries, resolving issues, and ensuring a seamless communication experience. This role is ideal for those looking to launch or grow a career in customer support with one of the most rapidly growing sectors in the service industry.

Key Responsibilities:

• Handle inbound and outbound calls in a professional manner

• Provide accurate information and resolve customer queries efficiently

• Maintain customer records by updating account information

• Meet daily/weekly/monthly call targets and service level agreements (SLAs)

• Escalate complex issues to the appropriate department or supervisor

• Follow up with customers to ensure full resolution of issues

• Adhere to compliance guidelines and standard operating procedures

• Provide excellent customer service to maintain customer satisfaction and retention

Required Skills and Qualifications:

• Minimum High School Diploma or equivalent; Graduation preferred

• Proficient in English and at least one regional language (Hindi, Tamil, Telugu, Kannada, etc.)

• Excellent verbal communication and listening skills

• Basic computer knowledge and typing speed of at least 25-30 WPM

• Ability to handle stress and remain calm under pressure

• Must be customer-oriented with good interpersonal skills

Experience:

• 0–2 years of experience in a customer service or telecalling role

• Freshers with excellent communication skills are welcome to apply

• Prior experience in a BPO or call center is an added advantage

Working Hours:

• Rotational Shifts (Day/Night) based on project requirements

• 6-day work week with 1 rotational week off

• Flexible shifts available for students or part-time applicants

Knowledge, Skills and Abilities:

• Strong problem-solving and critical-thinking abilities

• Ability to multitask and manage time efficiently

• Positive attitude, self-motivated, and goal-oriented

• Willingness to learn and adapt to new processes and tools

• Knowledge of CRM systems and call handling software is a plus

Benefits:

• Competitive salary with performance-based incentives

• Paid training and skill development programs

• Work-from-home opportunities for eligible candidates

• Health insurance and employee wellness programs

• Career growth and internal promotion opportunities

• Employee referral bonuses

Why Join HR Service Jobs?

• Work with a fast-growing and reputable BPO service provider

• Be part of a vibrant and inclusive team environment

• Gain valuable customer service experience

• Opportunity to work with leading national and international clients

• Start a long-term career with continuous learning and growth

How to Apply:

Interested candidates can apply by submitting their updated resume us or apply directly through our careers portal.