Job Summary

At Houston Skilled Consultancy, we are seeking a dedicated and proactive Night Shift Customer Success Specialist to join our growing team. As a remote and full-time position, you will be responsible for providing exceptional customer service, fostering long-term relationships with clients, and ensuring overall customer satisfaction. This role requires someone who is flexible, detail-oriented, and can handle the unique challenges of working overnight shifts. If you have a passion for helping customers, solving problems, and driving success, we would love to hear from you.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat promptly and professionally.

• Resolve customer issues in a timely manner while maintaining a high level of satisfaction.

• Act as a liaison between the customer and various internal teams to ensure quick resolution of technical or product-related issues.

• Document and track customer interactions, complaints, and feedback using our CRM systems.

• Provide proactive support by identifying potential issues and offering solutions before they escalate.

• Assist customers in troubleshooting problems, explaining features, and walking them through processes or technical aspects of our services.

• Collaborate with other departments to improve the overall customer experience and product offerings.

• Maintain a positive and professional tone in all customer communications.

• Meet or exceed performance metrics and customer service KPIs.

Required Skills and Qualifications

• High school diploma or equivalent; Bachelors degree preferred.

• Strong communication skills, both written and verbal.

• Ability to remain calm and patient while working with frustrated customers.

• Tech-savvy with experience using CRM software, helpdesk tools, and chat systems.

• Strong problem-solving and critical-thinking abilities.

• Excellent time management skills and the ability to work autonomously.

• Positive, energetic attitude with a passion for customer service.

• Willingness to work night shifts.

Experience

• Minimum of 1-2 years in a customer support or customer success role.

• Previous experience working remotely is highly preferred.

• Prior experience in the tech, e-commerce, or SaaS industry is a plus.

• Experience working in a night shift or flexible-hour role is a strong advantage.

Working Hours

• This is a full-time, remote position with night shift hours.

• Shifts are scheduled from 8:00 PM to 5:00 AM (local time) or based on your time zone, ensuring 24/7 customer support coverage.

• Flexibility is key, with a rotational shift pattern to ensure a work-life balance.

Knowledge, Skills, and Abilities

• Customer Service Excellence: Ability to deliver superior customer service consistently.

• Tech Proficiency: Comfortable navigating through multiple digital platforms and tools.

• Problem-Solving: Ability to analyze situations and provide solutions in a timely manner.

• Team Collaboration: Ability to work effectively in a remote, team-oriented environment.

• Attention to Detail: Ability to document all interactions accurately and thoroughly.

• Self-Motivation: Work effectively with minimal supervision and maintain a high level of productivity.

Benefits

• Competitive Salary: Attractive compensation package based on experience.

• Health and Wellness: Medical, dental, and vision insurance.

• Retirement Plans: Access to a 401(k) plan with company matching.

• Paid Time Off: Generous vacation, personal, and sick leave.

• Remote Work: Enjoy the flexibility of working from the comfort of your home.

• Professional Development: Opportunities for training, certifications, and career growth.

• Wellness Programs: Support for mental health and work-life balance initiatives.

Why Join Houston Skilled Consultancy?

• Career Growth: At Houston Skilled Consultancy, we are committed to nurturing your career through professional development and internal growth opportunities.

• Flexibility: Enjoy the comfort of working from home with a schedule that supports work-life balance.

• Innovative Culture: Be part of a forward-thinking company that values creativity, collaboration, and continuous improvement.

• Dynamic Team: Work alongside a team of passionate professionals who are dedicated to making a positive impact.

How to Apply

If you are ready to take the next step in your career and thrive in a remote, night shift role, we would love to hear from you. Please submit your resume and a brief cover letter outlining your qualifications and why you would be a great fit for this role to our recruitment team.

We look forward to receiving your application and potentially welcoming you to the Houston Skilled Consultancy team!