Job Summary

Houston Skilled Consultancy is seeking a motivated, detail-oriented individual to join our dynamic team as a Remote Email Support Representative. This position offers a unique opportunity for those who are passionate about providing exceptional customer service, without prior experience. You will be responsible for handling customer queries and resolving issues via email during the night shift. This is a fully remote position, allowing you to work from the comfort of your home while gaining valuable experience in the customer service field.

Key Responsibilities

• Respond to customer inquiries and support requests via email, ensuring prompt and accurate responses.

• Handle customer complaints, concerns, and inquiries in a professional and empathetic manner.

• Provide troubleshooting assistance to customers, resolving issues in a timely manner.

• Escalate unresolved issues to the appropriate departments when necessary.

• Document all customer interactions and maintain detailed records in the system.

• Collaborate with team members to improve processes and service delivery.

• Maintain a high level of professionalism and customer satisfaction in all communications.

• Stay updated on product and service knowledge to provide informed solutions.

Required Skills and Qualifications

• Excellent written communication skills, with a strong command of the English language.

• Strong problem-solving ability and attention to detail.

• Ability to work independently and stay self-motivated in a remote setting.

• Basic proficiency in using email platforms and computer systems.

• Strong organizational skills and time management.

• Ability to adapt to changing customer demands and company policies.

• A positive attitude with a willingness to learn and grow in a customer support environment.

Experience

• No prior experience required; training will be provided.

• Experience in customer service or a similar field is a plus, but not necessary.

Working Hours

• This is a night shift position, with working hours from 10:00 PM to 6:00 AM (flexibility based on time zone).

• Must be available to work during weekends and holidays as required.

Knowledge, Skills, and Abilities

• Technical Skills: Basic computer literacy and email handling.

• Communication Skills: Clear and professional written communication, with the ability to explain complex information in an easy-to-understand manner.

• Customer Service: Ability to remain calm and composed when dealing with frustrated or upset customers.

• Time Management: Ability to handle multiple inquiries simultaneously and prioritize tasks effectively.

• Problem-Solving: Ability to think critically and provide creative solutions to customer issues.

Benefits

• Competitive Salary: A generous base salary with performance incentives.

• Flexible Schedule: Work remotely with flexible hours to maintain work-life balance.

• Training and Development: Access to ongoing training and career development opportunities.

• Health and Wellness: Health benefits (if applicable based on location).

• Paid Time Off: Vacation days, sick leave, and public holidays.

• Work-Life Balance: A focus on mental health and overall employee well-being.

Why Join Houston Skilled Consultancy?

• Supportive Environment: We believe in fostering a supportive, inclusive, and positive work culture.

• Career Growth: This role offers significant opportunities for career advancement within the company.

• Remote Work Flexibility: Enjoy the flexibility of working from home without the daily commute.

• Training Provided: No experience? No problem! We provide comprehensive training to ensure your success in the role.

• Work-Life Balance: A true work-life balance with flexible working hours designed to fit your personal schedule.

How to Apply

To apply for the Remote Email Support Representative position, please send your updated resume and a brief cover letter to us. In your cover letter, kindly mention why you are interested in this role and how you believe you can contribute to the success of Houston Skilled Consultancy.

We look forward to hearing from you and welcoming you to our team!