Job Summary:

We are seeking a highly motivated and customer-focused Passenger Service Agent to join our team at Bangalore Airport. As a Passenger Service Agent, you will play a key role in providing excellent service to travelers, ensuring smooth check-in processes, assisting with baggage handling, and supporting overall airport operations. You will represent the company and contribute to the high standards of service that our passengers expect.

Key Responsibilities:

• Greet and assist passengers with check-in, ticketing, and baggage handling.

• Provide information on flight schedules, check-in procedures, and airport facilities.

• Ensure all passenger documents are in order before boarding.

• Handle customer inquiries, complaints, and special requests with professionalism and empathy.

• Coordinate with security, ground staff, and other departments to ensure smooth passenger flow.

• Monitor and manage boarding gates, ensuring timely departure of flights.

• Assist in the preparation and management of passenger-related documentation.

• Maintain a clean and organized work environment while following all airport safety regulations.

Required Skills and Qualifications:

• Excellent communication skills in English and Hindi (additional language proficiency is a plus).

• Strong customer service and interpersonal skills with the ability to remain calm under pressure.

• Ability to work in a fast-paced and dynamic environment.

• Proficient in computer systems and office software.

• Strong problem-solving skills and attention to detail.

• Knowledge of airport operations, procedures, and safety protocols is a plus.

• Flexibility to work in rotating shifts, including weekends and holidays.

Experience:

• Previous experience in a customer-facing role, ideally within the travel or airline industry.

• Experience in handling sensitive situations with professionalism and care.

• Knowledge of airport operations and safety protocols is desirable but not mandatory.

Working Hours:

• Full-time position with rotating shifts, including nights, weekends, and public holidays.

• Flexibility to adapt to changing schedules based on airport operations and seasonal demands.

Knowledge, Skills, and Abilities:

• Knowledge: Understanding of airport procedures, flight operations, and security regulations.

• Skills: Strong organizational and time management skills, attention to detail, and effective communication.

• Abilities: Ability to work independently, manage time efficiently, and remain professional in all situations.

• Ability to adapt to changing conditions and handle multiple tasks simultaneously.

Benefits:

• Competitive salary with performance-based incentives.

• Health and wellness benefits, including medical insurance.

• Opportunities for professional growth and development within the company.

• Employee discounts on travel-related services and products.

• Paid time off and leave benefits.

Why Join HR Service Jobs:

• Be a part of a prestigious and growing organization in the travel and aviation industry.

• Work in a dynamic, fast-paced, and customer-oriented environment.

• Opportunities to advance your career with training programs and mentorship.

• Join a diverse and inclusive team committed to providing exceptional service.

How to Apply:

Interested candidates are invited to submit their resume and cover letter detailing their qualifications and interest in the role. Please send your application to us or apply through our careers portal. Ensure that your contact details are up-to-date so we can reach out to you for the next steps in the recruitment process.