Job Summary:

HR Service Jobs is looking for an enthusiastic and dedicated IT Helpdesk Support professional to join our team for a night shift position based in Delhi. The ideal candidate will provide technical assistance to end-users, troubleshoot and resolve IT-related issues, and ensure the smooth running of IT systems. You will be the first point of contact for internal staff and external clients facing IT challenges and will play a critical role in maintaining high levels of productivity and operational efficiency.

Key Responsibilities:

• Provide first-line technical support and assistance for all IT-related issues through phone, email, or live chat.

• Diagnose and resolve technical issues related to software, hardware, network, and peripheral devices.

• Escalate unresolved issues to senior technicians or appropriate departments as necessary.

• Monitor and respond to service requests in a timely manner, maintaining service level agreements (SLAs).

• Document support activities in the IT helpdesk system and track incidents and resolutions.

• Perform routine maintenance and updates to software, systems, and hardware.

• Ensure all IT equipment is functioning properly and resolve issues that may affect employee productivity.

• Assist in setting up new workstations, including hardware and software installations.

• Provide training and guidance to end-users on basic IT troubleshooting techniques.

• Collaborate with other team members to improve overall IT support processes and systems.

Required Skills and Qualifications:

• Proven experience in a similar IT support role, preferably in a helpdesk or technical support capacity.

• Strong knowledge of Windows and macOS operating systems, as well as familiarity with Linux.

• Experience with remote troubleshooting tools and IT management software.

• Excellent problem-solving skills with a keen eye for detail.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Strong verbal and written communication skills, with the ability to communicate complex technical concepts to non-technical users.

• Strong customer service skills with a focus on delivering solutions that meet user needs.

• Basic knowledge of networking protocols and principles (TCP/IP, DNS, DHCP, etc.).

• Familiarity with common office software (e.g., Microsoft Office, Google Workspace) and hardware peripherals (printers, monitors, etc.).

Experience:

• At least 1-2 years of experience in IT support, technical support, or a helpdesk role.

• Experience working with both hardware and software troubleshooting in an enterprise environment.

• Familiarity with ITIL practices and incident management is a plus.

Working Hours:

• Full-time, Night Shift (Delhi time zone).

• Shift hours may vary, but typically will be from 7 PM to 4 AM.

• Flexibility required to accommodate shift rotations and potential overtime during peak periods.

Knowledge, Skills, and Abilities:

• Technical Knowledge: In-depth knowledge of operating systems, network configuration, and IT troubleshooting.

• Communication: Ability to convey technical information effectively to non-technical users.

• Customer Service: Strong focus on customer satisfaction and support delivery.

• Time Management: Ability to manage time effectively and prioritize tasks to meet service expectations.

• Adaptability: Ability to work effectively in a fast-paced environment with changing requirements.

• Attention to Detail: Precision in documentation and following procedural guidelines.

Benefits:

• Competitive salary with performance-based incentives.

• Health and wellness benefits, including medical insurance.

• Opportunity for career development and growth within the company.

• Access to ongoing technical training and certifications.

• Flexible leave policies and paid time off.

• Friendly and collaborative work environment.

Why Join HR Service Jobs?

• Career Growth: We offer a clear career path for those looking to expand their IT support skills and move into more advanced roles.

• Team Collaboration: You will work with a team of like-minded professionals who are passionate about IT and customer service.

• Work-Life Balance: We understand the importance of work-life balance, and we strive to provide flexible working hours and shift rotations.

• Inclusive Culture: At HR Service Jobs, we value diversity and foster an inclusive environment where everyones ideas and contributions are valued.

How to Apply:

To apply for the IT Helpdesk Support position, please submit your updated resume along with a cover letter explaining your experience in IT support and your interest in working night shifts. Ensure that your contact details are up-to-date for easy communication.

Submit your application to us.

HR Service Jobs is an equal opportunity employer. We encourage candidates from all backgrounds to apply and are committed to creating a diverse and inclusive workforce.