Job Summary

At The Elite Job, we are driven by excellence and a commitment to customer satisfaction. We are currently seeking a highly motivated and detail-oriented Assistant, Operations, Customer Service to join our growing remote team. This role is ideal for individuals who thrive in a fast-paced environment and have a passion for helping others. You will be the bridge between our customers and internal operations, ensuring smooth communication and execution of day-to-day business functions.

Key Responsibilities

• Serve as a primary point of contact for customer inquiries through email, chat, or phone.

• Provide outstanding support by resolving issues, answering questions, and offering appropriate solutions in a timely manner.

• Collaborate closely with the operations and logistics teams to ensure customer orders are processed, shipped, and delivered smoothly.

• Assist with administrative tasks such as data entry, report generation, and updating customer records.

• Monitor and track customer issues to ensure follow-up and resolution within service-level agreements.

• Identify and escalate priority issues to the relevant departments.

• Contribute to ongoing improvements in service quality and internal processes.

• Maintain a high level of professionalism and empathy in every customer interaction.

Required Skills and Qualifications

• Excellent written and verbal communication skills.

• Strong organizational and multitasking abilities.

• High attention to detail and accuracy.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and/or Google Workspace.

• Comfortable using CRM platforms, ticketing systems, or other customer service tools.

• Self-motivated, reliable, and capable of working independently.

• Positive attitude and willingness to learn.

Experience

• Minimum of 1-2 years of experience in a customer service, administrative, or operations support role (remote or in-office).

• Experience in e-commerce or online service-based environments is a plus.

Working Hours

• Flexible remote work schedule with core hours from 9:00 AM – 5:00 PM (EST), Monday to Friday.

• Occasional weekend or evening availability may be required depending on operational needs.

Knowledge, Skills, and Abilities

• Strong understanding of customer service principles and best practices.

• Ability to work collaboratively with cross-functional teams.

• Critical thinking and problem-solving skills.

• Adaptable and able to handle shifting priorities in a dynamic environment.

• Familiarity with remote work tools such as Zoom, Slack, and Trello is a plus.

Benefits

• Competitive salary and performance-based bonuses.

• Fully remote work environment.

• Paid time off (vacation, sick days, and holidays).

• Health, dental, and vision insurance packages (where applicable).

• Career development opportunities and ongoing training.

• Supportive and inclusive team culture.

Why Join The Elite Job?

At The Elite Job, we do not just offer a job—we offer a meaningful career. You will be part of a team that values innovation, teamwork, and integrity. Whether you are looking to grow your skills or build a long-term career in customer operations, we provide the environment and resources to support your journey. Join us and become a part of a company that genuinely values your contributions and promotes from within.

How to Apply

Interested candidates should submit their updated resume and a brief cover letter outlining their relevant experience to us with the subject line: Application – Assistant, Operations, Customer Service.
Applications will be reviewed on a rolling basis. Early applications are encouraged.