Job Summary:

We are seeking a highly motivated and detail-oriented International Process Associate to join our team for the night shift in Delhi. This role is an excellent opportunity for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service to international clients. The successful candidate will play a key role in ensuring smooth and efficient processing of international operations while adhering to company standards and processes.

Key Responsibilities:

• Process international transactions, data, and customer service requests with a high degree of accuracy and efficiency.

• Handle a variety of administrative tasks such as managing records, preparing reports, and ensuring compliance with international regulations.

• Communicate effectively with global clients and stakeholders via phone, email, or chat, addressing inquiries and resolving issues promptly.

• Perform detailed research on international accounts or processes, identifying potential issues and providing resolutions.

• Ensure strict adherence to service-level agreements (SLAs) and deadlines.

• Collaborate with cross-functional teams to drive process improvements and enhance operational efficiency.

• Manage workload and prioritize tasks based on urgency and impact.

• Contribute to team goals and assist in the development of new strategies to improve processes and deliver high-quality service.

Required Skills and Qualifications:

• Bachelors degree in any discipline (preferred).

• Strong verbal and written communication skills in English.

• Excellent attention to detail and the ability to handle multiple tasks simultaneously.

• Ability to work independently and manage time effectively.

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

• Strong analytical and problem-solving skills.

• Flexibility to work in a night shift environment.

Experience:

• At least 1-2 years of experience in a customer service, administrative, or process-related role.

• Experience working with international clients or in a global business environment is a plus.

• Knowledge of international business processes and regulations is advantageous.

Working Hours:

• Night Shift: 6:30 PM to 3:30 AM (timing may vary based on business needs).

• Flexibility to work on weekends or holidays as per business requirements.

Knowledge, Skills, and Abilities:

• Strong organizational skills and the ability to manage time effectively.

• Ability to adapt to changing priorities and demands.

• Proactive approach to problem-solving and decision-making.

• Ability to work well both independently and as part of a team.

• Strong customer service orientation with the ability to handle difficult situations with professionalism and tact.

Benefits:

• Competitive salary and performance-based incentives.

• Health and wellness benefits (medical, dental, vision).

• Paid time off (vacation, sick leave, and holidays).

• Opportunities for career advancement and professional growth.

• Access to comprehensive training programs.

• Employee referral programs.

• Positive and inclusive work environment.

Why Join HR Service Jobs:

• Career Growth: At HR Service Jobs, we believe in investing in our people and their future. We provide training, mentorship, and opportunities for career advancement.

• Global Exposure: You will have the chance to work with international clients and teams, providing you with valuable cross-cultural experience.

• Work-Life Balance: We understand the importance of work-life balance and offer flexible working hours along with a supportive environment.

• Dynamic Environment: Our team is diverse, collaborative, and driven by a shared mission to provide excellence in every aspect of our work.

How to Apply:

If you are passionate about providing exceptional service and are looking for an exciting opportunity in the international process domain, please send your resume and a cover letter to us. Kindly include International Process Associate - Night Shift in the subject line of your email.

We look forward to reviewing your application!