Job Summary

The Elite Job is seeking a friendly, energetic, and customer-oriented Airport Customer Service Agent to join our dynamic team at Cape Town International Airport. In this role, you will be the face of our partner airlines, ensuring a smooth and positive experience for passengers during their journey. This includes providing information, assisting with check-ins, boarding procedures, baggage services, and addressing passenger concerns with efficiency and professionalism.

Key Responsibilities

• Greet and assist passengers at check-in counters and boarding gates.

• Provide accurate information regarding flight details, airline policies, and airport procedures.

• Assist with baggage handling inquiries, including lost or delayed luggage.

• Support passengers with special needs, including the elderly and those with reduced mobility.

• Resolve customer complaints or redirect to the appropriate department when necessary.

• Operate airline computer systems to check-in passengers and print boarding passes.

• Ensure compliance with all airport security and safety procedures.

• Collaborate with airline and airport staff to ensure smooth passenger flow.

• Handle travel documentation and confirm passenger identification according to regulations.

Required Skills and Qualifications

• Matric Certificate or equivalent (minimum requirement).

• Proficient in English; additional languages such as Afrikaans or Xhosa are a plus.

• Excellent verbal and written communication skills.

• Strong interpersonal and problem-solving abilities.

• Basic computer literacy and familiarity with booking/check-in systems (training provided).

• Ability to work well under pressure in a fast-paced environment.

• Professional appearance and demeanor.

• Valid South African ID or work permit.

Experience

• 1–2 years of experience in a customer-facing role is preferred.

• Experience in aviation, hospitality, or travel industry is an advantage but not mandatory.

• Recent graduates with strong communication skills and eagerness to learn are encouraged to apply.

Working Hours

• Full-time position (40–45 hours per week).

• Rotational shifts including weekends, public holidays, early mornings, and late evenings.

• Flexibility with scheduling is essential due to the nature of airport operations.

Knowledge, Skills, and Abilities

• Strong knowledge of customer service principles and practices.

• Ability to remain calm and polite in high-stress situations.

• Awareness of cultural diversity and sensitivity in dealing with international passengers.

• Team-oriented mindset with a commitment to high service standards.

• Willingness to undergo ongoing training and development.

Benefits

• Competitive salary package.

• Shift allowances and overtime pay where applicable.

• Opportunities for career advancement within the aviation industry.

• Comprehensive training provided by experienced professionals.

• Staff travel benefits with select partner airlines.

• Supportive and inclusive work environment.

• Uniforms provided.

Why Join The Elite Job?

At The Elite Job, we are committed to connecting exceptional talent with top-tier employers. We believe in empowering our employees through continuous training, a positive work culture, and opportunities for growth. As an Airport Customer Service Agent, you will play a key role in creating memorable travel experiences while developing your career in a high-energy, global industry.

How to Apply

If you are passionate about customer service and aviation, we would love to hear from you!
Please submit your CV along with a brief cover letter via email to us.
Ensure your subject line reads: Application – Airport Customer Service Agent – Cape Town.