Job Summary

The Elite Job is seeking enthusiastic and customer-focused individuals to join our growing team as Online Call Center Executives. This is a full-time, remote (work-from-home) position based in Bangalore, ideal for candidates who are self-driven and eager to deliver excellent customer service. As a vital part of our online operations, you will handle customer queries, provide support, and ensure customer satisfaction across multiple communication channels.

Key Responsibilities

• Handle inbound and outbound calls in a professional and efficient manner

• Respond to customer queries via phone, email, and chat platforms

• Maintain a positive, empathetic, and professional attitude toward customers at all times

• Record customer interactions and track issues through our CRM system

• Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives

• Escalate unresolved issues to the appropriate internal teams

• Meet personal/team qualitative and quantitative targets

• Stay updated with product knowledge and company policies

Required Skills and Qualifications

• Excellent verbal and written communication skills in English (knowledge of regional languages is a plus)

• Strong interpersonal skills and the ability to work independently

• Comfortable working with technology, including CRM systems, email, and chat platforms

• Basic computer knowledge and typing skills

• High level of patience and empathy

• Reliable internet connection and a quiet work-from-home setup

Experience

• Minimum 0–2 years of experience in customer service, telecalling, or call center roles

• Freshers with strong communication skills and a willingness to learn are encouraged to apply

Working Hours

• Full-time role (9-hour shift including 1-hour break)

• Flexible shift timings: Morning, Afternoon, or Night based on team allocation

• 6 days working per week with 1 weekly rotational off

Knowledge, Skills, and Abilities

• Ability to manage multiple tasks and adapt quickly in a fast-paced environment

• Strong problem-solving and decision-making abilities

• Understanding of customer service best practices and protocols

• Team player with the ability to collaborate remotely

• Positive attitude, resilience under pressure, and a strong work ethic

Benefits

• Competitive salary with performance-based incentives

• Full remote work setup – no commuting required

• On-the-job training and continuous skill development

• Opportunities for career growth within the organization

• Employee referral program

• Work-life balance with flexible shift options

Why Join The Elite Job?

At The Elite Job, we are committed to building a supportive and inclusive work environment where your growth is just as important as our success. We empower our employees with the right tools, continuous learning, and leadership that cares. Join us and be part of a forward-thinking company redefining remote work in customer service.

How to Apply

If you are excited about this opportunity and meet the above criteria, we would love to hear from you! Please send your updated resume to us with the subject line: Application for Online Call Center Executive – Bangalore. Shortlisted candidates will be contacted for a virtual interview.