📝 Job Summary

The Elite Job is hiring dynamic and customer-focused BPO Associates for an exciting work-from-home opportunity. As a BPO Associate, you will be the first point of contact for our clients, handling a wide range of customer interactions through voice and non-voice channels. This is an ideal role for individuals who are detail-oriented, tech-savvy, and passionate about delivering exceptional service.

This position offers the flexibility of working from the comfort of your home while being part of a high-performing, Bangalore-based remote team.

🔑 Key Responsibilities

• Handle inbound and outbound customer service calls in a professional manner.

• Address customer queries via email, chat, and calls, ensuring quick resolution and satisfaction.

• Document customer interactions accurately in the CRM system.

• Follow up with customers to ensure their issues are fully resolved.

• Meet daily and monthly performance targets including call quality, resolution time, and customer satisfaction.

• Collaborate with internal departments to escalate complex issues and ensure timely resolution.

• Maintain confidentiality of customer information and adhere to company policies.

📋 Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Basic proficiency in regional languages (Kannada, Tamil, or Hindi) is a plus.

• Comfortable handling voice calls and written communication channels.

• Proficient in using computers, web-based applications, and customer service tools.

• Strong problem-solving skills with a customer-first attitude.

• Must have access to a reliable internet connection and a quiet work environment.

🎓 Experience

• 0–2 years of experience in a customer service or BPO role (freshers are welcome).

• Prior experience in a voice process or blended BPO role is an advantage.

• Training will be provided for selected candidates.

⏰ Working Hours

• Rotational shifts (including weekends).

• 9-hour work shifts with 1-hour break (typically between 8 AM to 10 PM IST).

• Flexibility required for shift scheduling.

💡 Knowledge, Skills, and Abilities

• Ability to multitask and handle stressful situations with composure.

• Fast learner with the ability to grasp new tools, systems, and processes quickly.

• Strong listening skills with the ability to empathize with customers.

• Self-motivated, reliable, and able to work independently in a remote setting.

• Adaptability to a fast-paced, constantly changing work environment.

🎁 Benefits

• Competitive monthly salary with regular performance incentives.

• Paid training and onboarding support.

• Internet and remote work allowances (as applicable).

• Opportunities for internal growth and career progression.

• Employee recognition programs and monthly rewards.

• Work-life balance with the flexibility of working from home.

🌟 Why Join The Elite Job?

At The Elite Job, we believe in empowering our employees with the tools and support needed to succeed. Whether you are starting your career or looking for a stable, remote-friendly job, you will find growth, inclusivity, and opportunity here. We foster a collaborative work environment that values your contribution and recognizes your achievements.

Join a team that is as committed to your success as you are.

📨 How to Apply

Ready to make your mark?
Send your updated resume along with a brief cover letter to us with the subject line: Bangalore BPO Associate – WFH Application.

Shortlisted candidates will be contacted via email for the next steps, including an online assessment and virtual interview.