Job Summary

The Elite Job is seeking enthusiastic and customer-focused individuals to join our dynamic International BPO team. This is a fully remote, work-from-home opportunity, ideal for professionals based in Chennai or anywhere in India with strong communication skills and a passion for delivering exceptional customer service to international clients.

You will act as the first point of contact for our customers across the globe, providing assistance, resolving issues, and ensuring an excellent support experience via voice, chat, or email channels.

Key Responsibilities

• Handle inbound and outbound customer interactions (voice, chat, and email) with professionalism and empathy.

• Identify customer needs and provide appropriate solutions promptly and accurately.

• Maintain a high level of product and service knowledge to ensure effective customer support.

• Document all interactions in the system accurately and follow up on open cases.

• Collaborate with internal departments to escalate and resolve complex issues.

• Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction.

• Adhere to defined quality standards and company policies.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong interpersonal and active listening skills.

• Ability to handle customers from different geographies and time zones.

• Comfortable using computers and basic software (CRM, Microsoft Office, etc.).

• Strong problem-solving abilities and attention to detail.

• Self-motivated and able to work independently in a remote setup.

Experience

• 0 to 3 years of experience in customer support or BPO roles (international voice/chat/email support preferred).

• Freshers with excellent English communication are also welcome to apply.

Working Hours

• Rotational shifts (including night shifts to support global clients).

• 5 days working with 2 weekly offs (rotational).

• Flexibility to work during weekends and public holidays as per business requirements.

Knowledge, Skills, and Abilities

• Strong understanding of customer service principles and practices.

• Ability to multitask and manage time efficiently in a high-pressure environment.

• Familiarity with remote work tools (Zoom, Slack, G-Suite, etc.).

• Quick learner with adaptability to new tools, technologies, and workflows.

• Ability to maintain a positive and professional demeanor at all times.

Benefits

• Competitive salary with performance-based incentives.

• Work from the comfort of your home.

• Training and development programs for career growth.

• Opportunity to work with a global client base.

• Supportive team environment and professional work culture.

• Internet allowance (if applicable).

• Employee recognition and rewards.

Why Join The Elite Job?

At The Elite Job, we believe in empowering talent, nurturing growth, and fostering a supportive work culture. We are more than just a BPO — we are a community of passionate professionals committed to excellence. As a remote-first company, we offer flexibility, inclusivity, and endless opportunities to learn and grow. Whether you are starting your career or looking to expand it, this is your platform to shine on a global stage.

How to Apply

Interested candidates can send their updated resume to  us with the subject line:
Application for Work from Home International BPO – Chennai

You may also apply directly through our careers portal or reach out to our HR team on WhatsApp for a quick response.