Job Summary

The Elite Job is looking for a proactive, customer-focused Customer Care Executive to join our remote BPO team in Chennai. This role involves handling inbound and outbound customer interactions via phone, email, and chat, ensuring customer satisfaction and swift resolution of inquiries and issues. If you are a confident communicator with strong problem-solving skills and a passion for delivering exceptional service, we want to hear from you!

Key Responsibilities

• Handle customer inquiries professionally and efficiently across various communication channels (calls, chats, emails).

• Address customer complaints with patience and empathy, offering timely resolutions.

• Maintain a thorough understanding of our products/services to provide accurate information.

• Update CRM systems with detailed notes following customer interactions.

• Collaborate with internal departments to escalate and resolve complex customer issues.

• Meet daily and monthly performance targets including customer satisfaction and response times.

• Ensure compliance with company policies and data privacy regulations.

• Deliver consistent and high-quality customer service in a high-volume, fast-paced environment.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Fluency in Tamil or Hindi is an added advantage.

• Strong listening and problem-solving abilities.

• Familiarity with basic computer applications and CRM tools.

• Ability to multitask and remain calm under pressure.

• Customer-oriented mindset with a positive attitude.

Experience

• Minimum 6 months to 2 years of experience in a BPO or customer support role.

• Freshers with excellent communication skills and a keen interest in customer service are welcome to apply.

Working Hours

• Flexible shifts (Day/Night Rotational shifts may apply).

• 6-day working week with one rotational weekly off.

• Must be available to work on weekends and public holidays if required (compensatory offs provided).

Knowledge, Skills, and Abilities

• Knowledge of BPO workflows and customer service protocols.

• Ability to quickly learn new systems, tools, and processes.

• Emotional intelligence and the ability to build rapport with a diverse customer base.

• Self-motivated, detail-oriented, and able to work independently in a remote setup.

• Adaptability to different time zones and workload volumes.

Benefits

• Competitive salary and performance-based incentives.

• Work-from-home flexibility with all necessary training and support.

• Opportunities for professional development and career growth.

• Health and wellness benefits as per company policy.

• Internet reimbursement or equipment support for remote setup.

• Dynamic and inclusive work culture.

Why Join The Elite Job?

At The Elite Job, we believe in empowering our employees to achieve excellence. As a remote-first company, we offer flexibility, inclusivity, and a supportive environment where your voice matters. Join us and be part of a forward-thinking BPO team that values service quality, collaboration, and continuous learning. Your journey to a rewarding career starts here!

How to Apply

Interested candidates can apply by sending their updated resume to us with the subject line:
Application for Customer Care Executive – Chennai (Remote).
You may also apply via our careers portal.