Job Summary

The Elite Job is seeking enthusiastic and customer-focused Online BPO Associates to join our dynamic remote team. As an Online BPO Associate, you will be the first point of contact for our clients, ensuring exceptional customer experiences through chat, email, and voice support. This is an exciting opportunity to be part of a fast-paced, results-driven environment from the comfort of your home.

Key Responsibilities

• Handle inbound and outbound calls, chats, or emails related to customer queries, complaints, and service requests.

• Accurately document all customer interactions and follow up on unresolved issues.

• Resolve customer concerns effectively and efficiently while maintaining high satisfaction levels.

• Adhere to standard operating procedures (SOPs), quality standards, and compliance guidelines.

• Collaborate with internal departments to address customer concerns in a timely manner.

• Maintain confidentiality of customer information at all times.

• Meet performance targets including response time, resolution time, and customer satisfaction scores.

Required Skills and Qualifications

• Minimum qualification: Higher Secondary (12th Pass). A bachelors degree is a plus.

• Proficient in English communication (both written and spoken). Fluency in Tamil or other regional languages is an added advantage.

• Strong typing skills and basic computer literacy.

• Ability to multitask, prioritize, and manage time effectively.

• Reliable internet connection and a dedicated workspace at home.

Experience

• 0 to 2 years of experience in a BPO, customer service, or related role.

• Freshers with excellent communication skills are encouraged to apply.

Working Hours

• Flexible rotational shifts (24x7 support), including weekends and public holidays.

• Part-time and full-time positions available, depending on project requirements.

Knowledge, Skills, and Abilities

• Strong interpersonal and active listening skills.

• Problem-solving mindset with the ability to stay calm under pressure.

• Familiarity with CRM systems and support tools is a plus.

• Ability to work independently and in a team-oriented environment.

• A high level of empathy and customer-centric approach.

Benefits

• Work-from-home flexibility.

• Competitive salary and performance-based incentives.

• Paid training and professional development opportunities.

• Health and wellness benefits for eligible employees.

• Supportive and inclusive remote work culture.

Why Join The Elite Job?

At The Elite Job, we believe in empowering talent and offering flexibility without compromising on professional growth. Our remote opportunities are designed to give you the freedom to work from home while being part of a vibrant, mission-driven team. We offer structured training, supportive leadership, and ongoing career development paths for those who are ambitious and driven to grow in the BPO industry.

How to Apply

Interested candidates are invited to submit their updated resume to us with the subject line: Application for Online BPO Associate – Chennai (Work from Home). Shortlisted candidates will be contacted for a virtual interview.