Job Summary:

The Elite Job is currently seeking enthusiastic and customer-focused individuals for a Work from Home Voice Process (BPO) role based out of Chennai. This opportunity is ideal for candidates who possess excellent communication skills, a passion for delivering outstanding customer service, and the ability to thrive in a fast-paced virtual environment. As part of our growing remote team, you will handle inbound and outbound voice calls, resolve customer queries, and ensure an exceptional customer experience from the comfort of your home.

Key Responsibilities:

• Handle incoming and outgoing customer calls in a professional and courteous manner.

• Provide accurate information, troubleshoot issues, and resolve customer concerns efficiently.

• Update customer records and document interactions in internal systems.

• Escalate complex queries to appropriate departments when necessary.

• Adhere to daily/weekly performance targets and quality standards.

• Maintain a high level of customer satisfaction through excellent service delivery.

• Follow scripts, processes, and company guidelines consistently.

• Participate in regular training sessions to stay updated on company products and protocols.

Required Skills and Qualifications:

• Excellent verbal communication skills in English and/or Tamil (other South Indian languages are a plus).

• Strong interpersonal skills and a customer-first attitude.

• Ability to remain calm and professional during high-pressure situations.

• Good listening skills with the ability to empathize and understand customer concerns.

• Basic computer literacy and comfort using online platforms.

• Quiet, distraction-free home work environment with a reliable internet connection.

Experience:

• 0 to 2 years of experience in a BPO or customer service role preferred.

• Freshers with strong communication skills are also encouraged to apply.

Working Hours:

• Rotational shifts including day and night shifts.

• 6-day working week with 1 rotational weekly off.

• Flexibility to work weekends and holidays if required.

Knowledge, Skills and Abilities:

• Familiarity with CRM tools and call center software is an advantage.

• Ability to multitask and prioritize effectively.

• Strong time-management skills and the ability to work independently.

• Quick learner with the ability to adapt to new tools and technologies.

• Cultural sensitivity and understanding of customer behavior in the Indian context.

Benefits:

• Competitive salary and performance-based incentives.

• Work-from-home flexibility with no daily commute.

• Paid training and upskilling opportunities.

• Opportunity for internal growth and promotions.

• Health and wellness programs.

• Employee recognition and rewards program.

Why Join The Elite Job:

At The Elite Job, we believe in empowering our employees with the tools and opportunities they need to succeed. Whether you are just starting your career or looking to grow in the customer service industry, we offer a supportive and inclusive remote work environment that values your contribution. Join a team that is committed to professional excellence, continuous learning, and delivering exceptional customer experiences.

How to Apply:

Interested candidates are invited to submit their updated resume and a short cover letter via email to us with the subject line Voice Process - Chennai – Remote.
Shortlisted candidates will be contacted for a virtual interview.