Job Summary

Progressive Technology is seeking enthusiastic and customer-focused individuals to join our Call Center Chat Support team. As a remote Chat Support Representative, you will be the first point of contact for our customers, providing assistance through real-time chat. This position is ideal for candidates who are tech-savvy, empathetic, and driven to deliver top-notch customer experiences—all from the comfort of your home.

Key Responsibilities

• Provide timely and accurate responses to customer inquiries via live chat.

• Handle multiple chat conversations simultaneously with speed and professionalism.

• Troubleshoot customer issues efficiently, escalating to higher-level support when necessary.

• Maintain detailed and accurate records of all interactions in the system.

• Collaborate with team members and management to improve customer service practices.

• Stay updated on company products, policies, and updates to ensure consistent information delivery.

• Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction, and resolution rate.

Required Skills and Qualifications

• Excellent written communication and grammar skills.

• Fast and accurate typing speed (minimum of 40 WPM).

• Strong problem-solving abilities and logical thinking.

• Ability to multitask in a high-paced environment.

• Basic understanding of CRM and chat software tools.

• Professional demeanor with a positive attitude.

• Reliable internet connection and quiet work environment.

Experience

• Minimum 1 year of experience in customer service, preferably in a chat or call center environment.

• Remote work experience is an asset but not required.

• Experience in technology or telecommunications sectors is a plus.

Working Hours

• Full-time position (40 hours/week)

• Flexible shift availability, including weekends and holidays

• Multiple shift windows available to accommodate various time zones

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and best practices

• Comfortable using digital tools and cloud-based communication platforms

• High attention to detail and ability to follow processes accurately

• Self-motivated and capable of working independently with minimal supervision

• Strong organizational skills and time management

Benefits

• Competitive hourly pay

• Paid virtual training

• Work-from-home setup allowance (conditions apply)

• Health, dental, and vision insurance (eligibility after probation)

• Paid time off and holidays

• Opportunities for internal growth and promotions

• Supportive team culture and ongoing learning opportunities

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering our employees to grow, succeed, and make a difference from wherever they are. Join a dynamic and innovative company that values its people and promotes a healthy work-life balance. Your voice matters here—and your career path is only limited by your ambition.

How to Apply

Ready to start your work-from-home career with us?
Submit your updated resume and a brief cover letter outlining why you are a great fit for this role to us. Subject: Application – Chat Support Representative

Only shortlisted candidates will be contacted for the next steps. We look forward to hearing from you!