📝 Job Summary

Progressive Technology is seeking enthusiastic and self-motivated individuals to join our team as Remote Call Center Associates. This entry-level opportunity is perfect for individuals looking to break into the customer service field. As a Call Center Associate, you will be the first point of contact for our valued customers, providing exceptional support via phone, email, or chat. We are not just looking for someone to answer calls—we are looking for someone who can connect with customers and make a real difference in their experience with our brand. No previous experience? No problem! We provide full training and support.

🔑 Key Responsibilities

• Handle inbound and outbound customer service calls in a professional and courteous manner

• Provide accurate information regarding products, services, and company policies

• Resolve customer concerns with patience and empathy

• Update and maintain customer records in internal systems

• Meet or exceed performance metrics such as call handling time, customer satisfaction, and response time

• Collaborate with team members and leadership to improve processes and customer experience

• Escalate complex issues to the appropriate department when necessary

✅ Required Skills and Qualifications

• High school diploma or equivalent (GED)

• Strong verbal and written communication skills

• Basic computer proficiency and ability to quickly learn new software systems

• Comfortable navigating multiple systems and multitasking

• Positive attitude and a willingness to learn

• Reliable internet connection and a quiet, dedicated workspace

🎓 Experience

• No prior call center or customer service experience required

• Previous experience in retail, hospitality, or any customer-facing role is a plus

• Full training provided upon hiring

🕒 Working Hours

• Full-time and part-time shifts available

• Flexible scheduling options including evenings and weekends

• Opportunity for overtime during peak periods

🧠 Knowledge, Skills, and Abilities

• Ability to remain calm and professional under pressure

• Excellent listening skills and empathy

• Adaptability in a fast-paced, remote environment

• Time management and self-motivation

• Team player with a can-do attitude

🎁 Benefits

• Competitive hourly pay with performance bonuses

• Paid training and ongoing coaching

• Flexible remote work environment

• Health, dental, and vision insurance (for eligible employees)

• 401(k) with company match

• Opportunities for career growth and internal promotion

• Employee discounts on select products and services

🌟 Why Join Progressive Technology?

At Progressive Technology, we believe in creating opportunities for everyone. We value diversity, inclusion, and innovation. Whether you are just starting out or looking to make a change, we are here to help you succeed. We offer a collaborative culture, supportive leadership, and real opportunities for career advancement—all from the comfort of your own home.

📬 How to Apply

Ready to launch your career from home? Click the Apply Now button below and submit your application with your resume. No cover letter required. Our recruitment team will reach out to qualified candidates for a virtual interview.

Apply today and take the first step toward a fulfilling remote career with Progressive Technology!