Job Summary

Progressive Technology is seeking highly motivated, customer-focused individuals to join our growing team as Online Call Center Representatives. In this remote position, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring an exceptional customer experience. Whether you are a student, a stay-at-home parent, or simply looking for a flexible work-from-home opportunity, this role offers you the convenience of working on your own schedule while becoming an essential part of a dynamic tech-driven organization.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.

• Identify and resolve customer concerns with empathy and professionalism.

• Provide accurate information regarding products, services, orders, and company policies.

• Maintain up-to-date knowledge of company offerings and processes.

• Document interactions accurately in the companys CRM system.

• Escalate complex issues to the appropriate departments when necessary.

• Strive to meet or exceed individual and team performance metrics.

Required Skills and Qualifications

• Excellent verbal and written communication skills.

• Proficient in basic computer operations and internet navigation.

• Strong listening skills and the ability to handle objections calmly.

• Comfortable working independently in a remote setting.

• Reliable internet connection and a quiet home office setup.

• Must be 18 years of age or older.

• High school diploma or equivalent required.

Experience

• Prior experience in a customer service, call center, or remote support role is preferred but not required.

• Training will be provided for candidates who demonstrate strong potential and enthusiasm.

Working Hours

• Flexible scheduling available: work between 10 to 40 hours per week based on your availability.

• Shifts available during weekdays, evenings, and weekends.

• Ideal for individuals seeking part-time or supplemental income.

Knowledge, Skills, and Abilities

• Familiarity with CRM systems and customer support tools is a plus.

• Ability to multitask while maintaining accuracy.

• Detail-oriented with a strong focus on delivering high-quality service.

• Positive attitude and a team-player mindset.

• Capable of working under minimal supervision and meeting deadlines.

Benefits

• Fully remote – work from the comfort of your home.

• Flexible hours that suit your lifestyle.

• Competitive hourly pay with performance-based incentives.

• Ongoing training and professional development.

• Opportunities for advancement within the company.

• Supportive team environment and virtual community events.

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering our team with flexibility, support, and the tools to thrive in a digital workspace. We are proud to be at the forefront of customer engagement solutions, and we know our success begins with our people. Whether you are building a career in customer service or looking for meaningful, flexible work, you will find purpose, community, and growth with us.

How to Apply

Ready to take the next step? Submit your application by clicking the Apply Now button on our careers page or send your updated resume to us with the subject line Online Call Center Rep Application.

We review applications on a rolling basis—apply today and start working from home with a schedule that fits your life!