Job Summary:

The Elite Job is seeking a dedicated and tech-savvy Remote Technical Support Associate to join our fast-growing support team. This role is ideal for individuals passionate about customer service and problem-solving in a technical environment. As the first point of contact for our customers, you will play a critical role in ensuring client satisfaction by delivering timely and effective support through phone, email, and chat platforms. This is a fully remote position open to candidates based in the UK, offering flexibility, growth, and the opportunity to work from the comfort of your home.

Key Responsibilities:

• Provide first-level technical support to customers via phone, email, and live chat.

• Troubleshoot hardware and software issues, network connectivity, and general IT problems.

• Guide users through step-by-step solutions in a clear and patient manner.

• Escalate complex issues to senior support or engineering teams when necessary.

• Document all customer interactions and resolutions using internal CRM tools.

• Stay updated with product knowledge, internal procedures, and industry best practices.

• Maintain a high level of professionalism and empathy while handling customer queries.

• Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction.

Required Skills and Qualifications:

• Excellent verbal and written communication skills.

• Strong problem-solving and critical thinking abilities.

• Basic knowledge of Windows, macOS, and common software applications.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Comfortable working independently with minimal supervision.

• Fluent in English.

Experience:

• Minimum of 1 year in a technical support, customer service, or call center role (remote or onsite).

• Experience with CRM systems and support ticketing tools is preferred.

• Background in IT, Helpdesk, or telecommunications is a strong advantage.

Working Hours:

• Full-time: 37.5 hours per week

• Shifts may include weekdays, evenings, and occasional weekends based on team scheduling.

• Flexibility in shift availability is appreciated.

Knowledge, Skills, and Abilities:

• Understanding of basic networking concepts (Wi-Fi, routers, DNS, VPN, etc.)

• Familiarity with troubleshooting desktop/laptop/mobile device issues.

• Ability to remain calm and composed under pressure.

• A genuine desire to help others and a passion for technology.

• Quick learner with a proactive attitude and attention to detail.

Benefits:

• Fully remote position – work from anywhere in the UK

• Competitive salary with performance-based bonuses

• Paid training and ongoing development opportunities

• Health and wellness benefits (including mental health support)

• Paid holidays and sick leave

• Access to employee support and engagement programs

• Opportunities for career progression within a dynamic company

Why Join The Elite Job?

At The Elite Job, we believe in empowering our employees through flexible work, continuous learning, and a supportive virtual culture. You will be joining a diverse, inclusive, and forward-thinking team where your voice matters. We invest in your success and offer clear growth paths for professionals looking to build a rewarding career in tech support and customer service.

How to Apply:

If you are ready to bring your technical skills and customer-first mindset to a growing remote team, we would love to hear from you!

➡️ Submit your CV and a brief cover letter to us
Please include Remote Technical Support Associate – UK in the subject line of your email.

Only shortlisted candidates will be contacted. Thank you for considering a career with The Elite Job!