Job Summary:

The Elite Job is seeking highly motivated and customer-oriented Tech Support Agents to provide outstanding remote technical support to our valued Canadian clients. As a vital part of our customer service and technology team, you will troubleshoot issues, guide users through technical resolutions, and ensure a seamless and satisfying customer experience — all from the comfort of your home. This is an excellent opportunity for tech-savvy individuals with strong communication skills to join a dynamic and growing remote workforce.

Key Responsibilities:

• Provide first-level technical support to customers via phone, email, or chat.

• Troubleshoot software, hardware, and connectivity issues.

• Walk customers through step-by-step solutions in a clear, professional manner.

• Log all customer interactions and resolutions in the ticketing system.

• Escalate unresolved issues to Tier 2 support or specialized departments as necessary.

• Stay updated with the latest product and service updates to ensure accurate support.

• Ensure customer satisfaction through excellent service and follow-up.

• Meet and exceed performance metrics including response times, resolution times, and customer satisfaction scores.

Required Skills and Qualifications:

• High school diploma or equivalent; additional technical certifications are a plus.

• Proficiency in using computers, including basic troubleshooting of Windows/macOS environments.

• Excellent verbal and written communication skills in English (French is a strong asset).

• Ability to multitask, prioritize, and manage time effectively in a remote setting.

• Strong problem-solving skills and a calm, patient approach to customer interactions.

• Reliable internet connection and a quiet, professional workspace.

Experience:

• Minimum of 1 year of experience in a customer support or tech support role preferred.

• Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, or similar) is beneficial.

• Experience working in a remote or home-based environment is advantageous but not required.

Working Hours:

• Full-time and part-time positions available.

• Flexible shifts covering weekdays, weekends, and holidays.

• Operating hours aligned with Canadian time zones (EST, CST, PST).

• Schedule will be discussed during the interview process.

Knowledge, Skills and Abilities:

• Knowledge of standard troubleshooting techniques and customer service etiquette.

• Strong interpersonal and listening skills.

• Ability to adapt quickly to new technologies and procedures.

• Self-motivated and capable of working independently with minimal supervision.

• Cultural sensitivity and professionalism when interacting with diverse Canadian clientele.

Benefits:

• Work from the comfort and safety of your home.

• Competitive hourly pay and performance-based incentives.

• Paid training and continuous development opportunities.

• Flexible scheduling to support work-life balance.

• Supportive virtual team environment.

• Opportunities for career growth within the company.

Why Join The Elite Job:

At The Elite Job, we do not just offer jobs — we offer careers that empower, inspire, and grow with you. Our remote-first approach enables you to work where you are most productive while staying connected to a vibrant team. With a focus on delivering excellence to Canadian clients, we provide the tools, training, and support you need to succeed. Join us and become a part of a company that values innovation, collaboration, and people-first solutions.

How to Apply:

To apply for this exciting opportunity, please submit your updated resume along with a brief cover letter outlining your relevant experience and availability. Applications can be submitted through our official website or via email to us.

Only shortlisted candidates will be contacted for interviews.