Job Summary

The Elite Job is seeking a Technical Support Specialist to join our growing team. This is a fully remote position, offering an exciting opportunity to work in a dynamic, customer-focused environment. The ideal candidate will provide top-tier technical assistance, troubleshoot customer issues, and ensure a seamless user experience. If you have a passion for technology, excellent problem-solving skills, and a customer-first mindset, we want to hear from you!

Key Responsibilities

• Provide technical support to customers via phone, email, and live chat.

• Diagnose and troubleshoot hardware, software, and network issues efficiently.

• Assist customers with installation, setup, and system configurations.

• Document and track customer issues using a ticketing system.

• Collaborate with internal teams to resolve complex technical problems.

• Offer guidance and training to customers on product usage and best practices.

• Stay updated on the latest industry trends and technology updates.

• Ensure high levels of customer satisfaction and engagement.

Required Skills and Qualifications

• Strong understanding of technical troubleshooting methods.

• Excellent verbal and written communication skills.

• Ability to explain technical concepts to non-technical users.

• Experience with Windows, macOS, and common software applications.

• Knowledge of networking protocols, VPNs, and remote desktop tools.

• Strong multitasking and time-management abilities.

• Customer-oriented approach with a problem-solving mindset.

Experience

• 1-3 years of experience in a technical support or customer service role.

• Experience working with helpdesk software (e.g., Zendesk, Freshdesk, ServiceNow) is a plus.

• Background in IT, Computer Science, or related fields preferred.

Working Hours

• Flexible remote schedule with potential shifts, including weekends.

• Must be available to work within global time zones as required.

Knowledge, Skills, and Abilities

• Familiarity with ticketing systems and remote troubleshooting tools.

• Understanding of cloud services, SaaS, and cybersecurity basics.

• Ability to work both independently and as part of a team.

• Strong attention to detail and ability to prioritize tasks effectively.

Benefits

• Competitive salary with performance-based incentives.

• Flexible remote work environment – work from anywhere!

• Professional growth opportunities through training and development.

• Health, dental, and vision insurance (where applicable).

• Paid time off, sick leave, and holidays.

Why Join Us?

At The Elite Job, we believe in fostering a collaborative and inclusive workplace where your expertise and ideas are valued. As part of our team, you will have the opportunity to make a real impact, solve interesting challenges, and grow professionally. If you are looking for a rewarding career in technical support with great benefits and flexibility, this is the place for you!

How to Apply

Ready to take the next step? Submit your resume and cover letter to us. We look forward to welcoming you to The Elite Job team!