Job Summary

Flipkart is seeking a proactive and customer-focused Chat Support Representative to join our team remotely. In this role, you will be responsible for providing prompt, professional, and effective assistance to customers via chat. Your primary goal will be to resolve customer inquiries, troubleshoot issues, and enhance the overall shopping experience. If you have excellent communication skills, a passion for customer service, and the ability to multitask in a fast-paced environment, we invite you to apply!

Key Responsibilities

• Handle customer queries via live chat, ensuring prompt and professional responses.

• Assist customers with order status, product inquiries, returns, refunds, and account-related concerns.

• Resolve customer complaints efficiently and escalate issues to the appropriate department when necessary.

• Maintain a high level of product knowledge to provide accurate information.

• Record customer interactions and maintain logs for future reference.

• Work collaboratively with other departments to enhance customer satisfaction.

• Follow company guidelines and policies to ensure a consistent customer service experience.

Required Skills and Qualifications

• Excellent written communication skills with a strong command of English.

• Strong problem-solving skills with the ability to handle customer concerns professionally.

• Ability to type quickly and accurately while engaging in multiple chat conversations.

• Strong attention to detail and the ability to follow guidelines.

• Proficiency in using customer support software and CRM tools is a plus.

• Ability to work independently and as part of a team in a remote environment.

Experience

• 1-3 years of experience in customer support, preferably in an e-commerce or online services company.

• Previous experience in chat support is highly desirable.

• Familiarity with Flipkarts platform, policies, and products is an added advantage.

Working Hours

• Flexible work schedules, including rotational shifts and weekends.

• Shift timings will be communicated during the hiring process based on business requirements.

Knowledge, Skills, and Abilities

• Strong understanding of e-commerce operations.

• Ability to handle high chat volumes while maintaining quality interactions.

• Strong organizational and time management skills.

• A customer-first mindset with a positive attitude.

Benefits

• Competitive salary and performance-based incentives.

• Work-from-home flexibility.

• Health insurance and wellness programs.

• Career growth and development opportunities within Flipkart.

• Employee discounts on Flipkart products.

Why Join Flipkart?

At Flipkart, we are committed to providing a world-class shopping experience to our customers, and our support team plays a crucial role in achieving this goal. As part of our remote chat support team, you will enjoy the opportunity to work with a dynamic and supportive team, receive ongoing training, and develop a rewarding career in the e-commerce industry.

How to Apply

Interested candidates can apply by submitting their updated resume through our Flipkart Careers Page or sending their application to us. Shortlisted candidates will be contacted for further assessment and interview rounds.

Join us and be part of a team that is redefining online shopping in India!