Job Summary

Flipkart is looking for a dedicated Customer Support Executive to join our remote team. As a Customer Support Executive, you will be the first point of contact for our customers, ensuring they receive prompt and efficient assistance. Your primary responsibilities include resolving customer inquiries, handling complaints, and providing excellent service to enhance customer satisfaction. This role is ideal for individuals with strong communication skills, a problem-solving mindset, and a passion for delivering outstanding customer experiences.

Key Responsibilities

• Respond to customer queries via phone, email, and chat in a professional and timely manner.

• Resolve product or service-related issues by providing accurate solutions.

• Assist customers with order placements, tracking, refunds, and cancellations.

• Escalate complex issues to relevant teams and ensure timely resolution.

• Maintain records of customer interactions and transactions.

• Ensure a high level of customer satisfaction through friendly and empathetic communication.

• Stay updated on Flipkarts products, policies, and promotions to provide accurate information.

• Follow established processes and guidelines to ensure quality service delivery.

Required Skills and Qualifications

• Education: Minimum 12th pass (Higher Secondary); a graduate degree is preferred.

• Languages: Proficiency in English and Hindi; additional regional languages are a plus.

• Communication Skills: Strong verbal and written communication abilities.

• Problem-Solving: Ability to identify issues and provide appropriate solutions.

• Technical Proficiency: Basic knowledge of computers, online shopping platforms, and CRM tools.

• Customer Focus: A customer-first approach with the ability to handle queries patiently and professionally.

Experience

• 0-2 years of experience in customer service, call center, or a similar role.

• Freshers with excellent communication skills are welcome to apply.

Working Hours

• Flexible work-from-home schedule with shifts based on business needs.

• Rotational shifts, including weekends and holidays.

Knowledge, Skills, and Abilities

• Ability to multitask and work efficiently under pressure.

• Strong attention to detail and active listening skills.

• Positive attitude and willingness to learn.

• Adaptability to dynamic work environments and changing customer needs.

Benefits

• Work from the comfort of your home.

• Competitive salary with performance-based incentives.

• Career growth opportunities within Flipkart.

• Training and development programs.

• Medical insurance and employee assistance programs.

Why Join Flipkart?

Flipkart is Indias leading e-commerce platform, committed to providing exceptional customer experiences. We foster a supportive and inclusive work culture, offering growth opportunities, training, and a chance to be part of a company that values innovation and customer satisfaction.

How to Apply

If you are interested in joining Flipkart as a Customer Support Executive, click here to submit your application or visit our careers page. Shortlisted candidates will be contacted for further assessments.

Start your journey with Flipkart today and be a part of Indias leading online marketplace!