Job Summary

The Elite Job is seeking a skilled IT Support Specialist to join our dynamic team in Singapore. The ideal candidate will be responsible for providing technical support, troubleshooting IT-related issues, and ensuring the smooth operation of computer systems and networks. This role requires strong problem-solving skills, excellent customer service, and the ability to work in a fast-paced environment.

Key Responsibilities

• Provide first-level and second-level IT support for hardware, software, and network-related issues.

• Diagnose and resolve technical issues related to desktops, laptops, printers, and mobile devices.

• Install, configure, and maintain operating systems and software applications.

• Monitor and manage IT infrastructure, including servers, networks, and cloud-based systems.

• Assist in IT security management by implementing antivirus solutions, firewalls, and system updates.

• Maintain documentation of IT assets, configurations, and troubleshooting procedures.

• Collaborate with other IT team members to improve system efficiency and automation.

• Provide technical training and support to employees on IT systems and best practices.

• Assist with IT procurement, vendor management, and inventory tracking.

• Perform routine system audits, backups, and disaster recovery procedures.

Required Skills and Qualifications

• Bachelors degree in Information Technology, Computer Science, or a related field.

• Minimum 2-5 years of IT support experience.

• Strong knowledge of Windows, MacOS, and Linux operating systems.

• Experience with Microsoft Office 365, Active Directory, and networking protocols.

• Familiarity with IT security principles and troubleshooting methodologies.

• Proficiency in diagnosing and repairing hardware/software issues.

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills.

• Ability to work independently and collaboratively in a team environment.

• Certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), Cisco CCNA are a plus.

Experience

• 2-5 years of hands-on experience in IT support, technical troubleshooting, and system administration.

• Prior experience working in multinational corporations (MNCs) or IT service companies preferred.

Working Hours

• Monday to Friday, 9:00 AM – 6:00 PM (Singapore Time)

• Occasional on-call support or weekend work may be required for system maintenance.

Knowledge, Skills, and Abilities

• Strong understanding of IT infrastructure, including LAN/WAN, VPNs, and cloud solutions.

• Ability to work under pressure and manage multiple IT issues efficiently.

• Strong documentation skills and attention to detail.

• Proficiency in remote IT support tools and ticketing systems.

Benefits

• Competitive salary package based on experience and qualifications.

• Work visa sponsorship and relocation assistance for Indian candidates.

• Comprehensive health insurance and wellness programs.

• Professional development opportunities, including IT certifications and training.

• Collaborative and inclusive work culture.

Why Join Us?

• Opportunity to work in a leading tech environment in Singapore.

• Exposure to advanced IT solutions and career growth opportunities.

• Be part of a company that values innovation, teamwork, and professional excellence.

How to Apply

Interested candidates can submit their updated resume and a cover letter detailing their experience and technical skills to us. Please mention IT Support Specialist – Singapore in the subject line.

We look forward to having you on our team!