Job Summary

Airport Jobs is seeking a highly motivated and customer-focused Airline Loyalty Program Specialist to manage and enhance airline loyalty programs. This role is responsible for driving customer engagement, optimizing rewards structures, and ensuring seamless program execution. The ideal candidate has a strong background in customer retention, data analysis, and loyalty marketing within the airline industry.

Key Responsibilities

• Manage and oversee the airlines loyalty program to ensure customer satisfaction and retention.

• Develop and implement strategies to enhance program value and increase customer participation.

• Analyze customer data to optimize rewards, tier structures, and promotional offers.

• Collaborate with marketing, customer service, and technology teams to improve user experience.

• Monitor industry trends and competitor loyalty programs to maintain a competitive edge.

• Handle customer inquiries and resolve issues related to the loyalty program.

• Report key metrics and provide insights to senior management for decision-making.

• Assist in launching new loyalty initiatives and partnerships to expand program benefits.

Required Skills and Qualifications

• Bachelors degree in Marketing, Business, Hospitality, or a related field.

• Proven experience in managing airline or travel-related loyalty programs.

• Strong analytical skills with the ability to interpret customer data and trends.

• Excellent communication and interpersonal skills.

• Proficiency in CRM software and data analysis tools.

• Ability to multitask, meet deadlines, and work independently.

• Knowledge of airline industry trends and loyalty program best practices.

Experience

• Minimum 3-5 years of experience in loyalty program management, customer engagement, or marketing.

• Experience working in an airline, travel, or hospitality industry is preferred.

Working Hours

• Flexible working hours with the ability to accommodate different time zones as needed.

• Remote work with occasional travel for team meetings or industry events.

Knowledge, Skills, and Abilities

• Strong problem-solving and decision-making abilities.

• Ability to work collaboratively with cross-functional teams.

• Detail-oriented with a strategic mindset.

• Proficiency in Microsoft Office Suite, data visualization tools, and loyalty program software.

Benefits

• Competitive salary with performance-based incentives.

• Flexible remote work environment.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Career growth opportunities and professional development support.

• Travel discounts and exclusive airline perks.

Why Join Us?

At Airport Jobs, we believe in rewarding customer loyalty and creating unforgettable travel experiences. Join a dynamic team that values innovation, collaboration, and customer satisfaction. As an Airline Loyalty Program Specialist, you will have the opportunity to shape industry-leading programs and grow your career in the exciting world of travel and aviation.

How to Apply

Interested candidates should submit their resume and a cover letter detailing their experience and qualifications via our company website or email us. We look forward to hearing from you!