Job Summary

Airport Jobs is seeking a detail-oriented and customer-focused Work From Home Cabin Crew Support Assistant to provide administrative and operational support to airline cabin crew members. This role is ideal for individuals with strong communication skills and a passion for the aviation industry who want to contribute to smooth airline operations from a remote setting. You will be responsible for assisting cabin crew with scheduling, documentation, and troubleshooting any operational issues they may encounter.

Key Responsibilities

• Provide remote support to cabin crew members regarding scheduling, rosters, and operational queries.

• Assist in updating and maintaining crew schedules, ensuring compliance with airline policies and aviation regulations.

• Coordinate with airline operations teams to resolve crew-related issues efficiently.

• Handle crew inquiries via email, chat, and phone, offering prompt and professional assistance.

• Ensure that all necessary documents, including visas, passports, and medical certifications, are up to date for assigned crew members.

• Assist in the onboarding and training process for new cabin crew hires.

• Maintain accurate records of crew communications and report any operational concerns to management.

• Provide technical support for crew-related applications and software.

• Liaise with HR and administrative teams to facilitate crew benefits, leave requests, and payroll inquiries.

Required Skills and Qualifications

• Strong communication skills, both written and verbal.

• Ability to multitask and handle multiple crew inquiries simultaneously.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and airline crew management systems.

• Problem-solving skills and ability to work under pressure.

• High level of attention to detail and accuracy.

• Strong organizational and time-management abilities.

• Ability to work independently and as part of a virtual team.

• Customer service experience, preferably in the airline or hospitality industry.

Experience

• Minimum of 1-2 years of experience in an administrative, customer service, or airline support role.

• Experience in aviation, travel, or hospitality industries is a plus.

• Prior experience working remotely is advantageous but not required.

Working Hours

• Flexible shifts, including evenings, weekends, and holidays, to accommodate airline operations.

• Full-time and part-time opportunities available.

Knowledge, Skills, and Abilities

• Familiarity with airline crew scheduling systems (preferable but not required).

• Understanding of aviation regulations and crew compliance requirements.

• Excellent problem-solving and conflict-resolution skills.

• Ability to maintain confidentiality and handle sensitive information professionally.

Benefits

• Competitive salary with performance-based incentives.

• Flexible remote working options.

• Career growth opportunities in the aviation industry.

• Paid training and professional development programs.

• Travel discounts and airline benefits (where applicable).

• Supportive and collaborative work environment.

Why Join Us?

• Work from the comfort of your home while supporting a dynamic and fast-paced industry.

• Be part of a professional and friendly team that values your contributions.

• Gain valuable experience in airline operations and crew management.

• Enjoy a flexible schedule and work-life balance.

How to Apply

Interested candidates should submit their resume and a cover letter detailing their relevant experience to us. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview.

Join Airport Jobs and become a vital part of supporting cabin crew members worldwide!