Job Summary

The Elite Job is seeking a highly motivated and customer-focused German-Speaking Customer Care Executive to join our dynamic team. In this role, you will handle inbound and outbound customer interactions, providing exceptional service through voice support. Your primary responsibility will be to assist German-speaking customers with their inquiries, resolve issues efficiently, and ensure a positive customer experience.

This role is available for both remote and onsite work, offering flexibility for candidates who prefer to work from home or in our office.

Key Responsibilities

• Handle inbound and outbound customer calls in German and provide prompt, accurate, and professional responses.
• Resolve customer queries, complaints, and requests effectively while maintaining a high level of customer satisfaction.
• Assist customers with product/service information, account details, billing inquiries, technical support, and general troubleshooting.
• Maintain a thorough understanding of company products, policies, and procedures to provide the best possible support.
• Document customer interactions in the system and update records accurately.
• Collaborate with internal teams to escalate complex issues and ensure timely resolutions.
• Meet performance metrics, including call handling time, customer satisfaction scores, and issue resolution rates.
• Maintain professionalism, empathy, and a customer-first approach in every interaction.

Required Skills and Qualifications

• Fluency in German (both written and spoken) is mandatory.
• Proficiency in English for internal communication and reporting.
• Excellent communication, active listening, and problem-solving skills.
• Customer-focused with the ability to handle challenging situations with patience and professionalism.
• Basic computer literacy and ability to use CRM tools, ticketing systems, and Microsoft Office applications.
• Ability to work in a fast-paced environment and adapt to changing customer needs.
• Strong organizational and multitasking skills.

Experience

• 1+ years of experience in a customer support role, preferably in a voice process.
• Experience in BPO, call centers, e-commerce, or technical support is an advantage.
• Fresh graduates with excellent German communication skills are also encouraged to apply.

Working Hours

• Flexible shifts based on business requirements.
• Candidates must be open to working in rotational shifts, including weekends and public holidays.
• Work-from-home candidates must have a stable internet connection and a quiet workspace.

Knowledge, Skills, and Abilities

• Strong interpersonal skills to build positive customer relationships.
• Ability to handle high call volumes efficiently while maintaining quality standards.
• Knowledge of customer service best practices and problem-solving techniques.
• Adaptability to work in a remote or onsite environment.
• A proactive attitude toward continuous improvement in customer experience.

Benefits

• Competitive salary with performance-based incentives.
• Work-from-home or onsite flexibility.
• Health insurance and wellness benefits.
• Paid training and career development programs.
• Employee referral bonuses.
• Supportive and collaborative team environment.

Why Join Us?

• Be part of a growing company that values customer satisfaction and employee well-being.
• Career advancement opportunities within a dynamic and international work culture.
• Work with a global team and gain experience in a multilingual environment.
• Flexible work arrangements to suit your lifestyle.

How to Apply

Interested candidates can submit their updated resume and a cover letter to us with the subject line: Application for German-Speaking Customer Care Executive - Voice Process.

Alternatively, apply directly through our website or contact our HR team for further details.