Job Summary

Flipkart is seeking enthusiastic and customer-oriented individuals to join our team as Customer Support Executives. This entry-level position offers a fantastic opportunity for freshers to gain hands-on experience in customer service while contributing to our mission of delivering exceptional shopping experiences. If you are proactive, have excellent communication skills, and enjoy problem-solving, we encourage you to apply!

Key Responsibilities

• Handle customer inquiries via calls, emails, and chat support in a professional and timely manner.
• Assist customers with order-related queries, including tracking, cancellations, refunds, and returns.
• Provide accurate information about Flipkarts products, services, and policies.
• Resolve customer complaints by coordinating with relevant teams and ensuring customer satisfaction.
• Document customer interactions and maintain records in the customer support system.
• Identify and escalate unresolved issues to the appropriate departments when necessary.
• Stay updated with Flipkarts new products, services, and promotional offers.

Required Skills and Qualifications

• Minimum educational qualification: High School Diploma or equivalent (Graduates preferred).
• Proficiency in English and any additional regional language is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Basic computer knowledge and familiarity with Microsoft Office tools.
• Ability to work under pressure and handle multiple tasks efficiently.

Experience

• Freshers are welcome to apply.
• Prior experience in customer service or a similar role is a plus but not mandatory.

Working Hours

• Full-time and part-time positions are available.
• Shifts may include mornings, evenings, weekends, and public holidays.

Knowledge, Skills, and Abilities

• Customer-centric mindset with a focus on delivering excellent service.
• Good listening skills and empathy to address customer needs effectively.
• Adaptability to work in a fast-paced environment.
• Attention to detail and accuracy in data handling.
• Team player with a positive attitude.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive training programs to enhance your skills.
• Flexible working hours with remote work options.
• Opportunities for career growth within Flipkart.
• Health insurance and wellness programs.
• Discounts on Flipkart products for employees.

Why Join Flipkart?

At Flipkart, we believe in empowering our employees with the tools and opportunities to grow professionally. As part of Indias leading e-commerce platform, you will play a pivotal role in shaping the customer experience while working in a dynamic and innovative environment.

How to Apply

Interested candidates can apply by submitting their updated resumes through Flipkarts careers page or emailing to us. Ensure your application highlights your communication skills and customer service abilities.