Job Summary:

Disney, a world-renowned leader in entertainment, is seeking a dynamic and customer-focused Social Media Customer Support Representative to join our team. This is a remote position that offers an exciting opportunity to work with one of the most iconic brands in the world. As a Social Media Customer Support Representative, you will engage with Disneys diverse audience on various social media platforms, providing excellent support, addressing inquiries, and ensuring an outstanding customer experience. If you are passionate about Disney and have excellent communication skills, we would love to have you join our team!

Key Responsibilities:

• Social Media Engagement: Respond to customer inquiries, comments, and messages across Disneys official social media channels (e.g., Twitter, Facebook, Instagram, and more) in a timely and professional manner.
• Customer Support: Address a wide range of customer concerns, including product inquiries, troubleshooting, complaints, and feedback, ensuring each interaction aligns with Disneys brand standards.
• Problem Resolution: Use problem-solving skills to resolve customer issues effectively, maintaining a positive and helpful tone.
• Brand Advocacy: Act as a Disney brand ambassador, ensuring that all customer interactions reflect the companys values, mission, and dedication to excellence.
• Reporting: Keep detailed records of customer interactions and report on common issues or concerns to the management team for future improvements.
• Collaboration: Work with cross-functional teams, including marketing, PR, and product development, to resolve complex issues and ensure customer satisfaction.
• Adherence to Guidelines: Follow Disneys social media policies and customer service protocols to maintain consistency and professionalism in every response.

Required Skills and Qualifications:

• Excellent Communication Skills: Strong written and verbal communication skills with the ability to convey information clearly and effectively.
• Social Media Expertise: Proficiency in navigating and engaging with customers across popular social media platforms (Facebook, Twitter, Instagram, etc.).
• Customer-Focused: A strong passion for helping others and delivering exceptional customer service.
• Attention to Detail: Ability to handle multiple customer interactions while maintaining accuracy and attention to detail.
• Empathy: High level of emotional intelligence to understand customer needs and provide personalized, compassionate service.
• Problem-Solving Skills: Strong ability to analyze issues and provide effective solutions quickly.
• Tech-Savvy: Comfortable using social media management tools, CRMs, and other relevant software.

Experience:

• Minimum of 1 year of experience in a customer service or social media support role, preferably within the entertainment, hospitality, or retail industry.
• Experience handling customer queries on social media platforms is highly preferred.

Working Hours:

• This is a full-time remote position with flexible working hours.
• Must be available to work evenings, weekends, and public holidays as required to accommodate customers in various time zones.

Knowledge, Skills, and Abilities:

• Brand Knowledge: Understanding of Disneys brand and values, with the ability to reflect them in every customer interaction.
• Multitasking: Ability to handle high volumes of customer inquiries while providing timely, accurate, and helpful responses.
• Cultural Sensitivity: Knowledge of diverse cultures and the ability to handle interactions in a global context.
• Time Management: Ability to work efficiently in a fast-paced environment and prioritize tasks effectively.

Benefits:

• Competitive Salary: Disney offers a competitive pay structure with performance-based incentives.
• Health and Wellness Benefits: Access to comprehensive health insurance options, including dental and vision.
• Retirement Plan: Disney provides a 401(k) retirement plan with employer matching.
• Paid Time Off: Generous paid vacation, sick leave, and holidays.
• Employee Discounts: Enjoy exclusive discounts on Disney products, services, and park tickets.
• Training & Development: Opportunities for professional growth and development through training programs and mentorship.

Why Join Disney?

• A Global Leader in Entertainment: Be part of a company that creates magical experiences for millions of people around the world.
• Work from Home Flexibility: Enjoy the freedom and convenience of working remotely while being part of a global team.
• Innovative Work Culture: Disney fosters a collaborative, creative, and inclusive work environment where every employee can thrive.
• Make a Difference: Help shape the customer experience for one of the most beloved brands in the world.

How to Apply:

If you are passionate about Disney and customer service, we encourage you to apply! Please submit your updated resume along with a brief cover letter highlighting your relevant experience and why you are the perfect fit for this role.

Apply via Disneys careers portal or send your application directly to us. We look forward to hearing from you and potentially welcoming you to the Disney team!