We are seeking a motivated and enthusiastic Entry Level Customer Support Chat Agent to join our dynamic team. This remote position offers the flexibility to work from home while providing top-tier support to our customers via live chat. As a Customer Support Chat Agent, you will be the voice of The Elite Job, assisting our customers with inquiries, resolving issues, and delivering outstanding service. If you are passionate about delivering exceptional customer experiences, enjoy problem-solving, and are eager to grow in a fast-paced environment, we would love to have you on board!

Key Responsibilities:

• Respond promptly and professionally to customer inquiries through live chat.
• Resolve customer issues by providing accurate information, troubleshooting, and offering appropriate solutions.
• Maintain a positive and empathetic tone, ensuring every interaction is a positive experience.
• Document all interactions and resolutions accurately within our system.
• Collaborate with team members and other departments to resolve complex issues.
• Stay up to date with product knowledge and company updates to provide relevant and timely support.
• Meet and exceed performance metrics, including response time, customer satisfaction, and issue resolution.
• Participate in ongoing training to improve skills and stay informed of new tools and best practices.

Required Qualifications:

• High school diploma or equivalent (some college coursework is a plus).
• Exceptional written communication skills and a professional, friendly tone.
• Ability to multitask effectively in a fast-paced environment.
• Strong problem-solving abilities with attention to detail.
• Tech-savvy with the ability to learn new software and tools quickly.
• Self-motivated and able to work independently with minimal supervision.
• Excellent time management skills and a strong work ethic.

Preferred Qualifications:

• Previous experience in customer support or a similar role (remote experience is a plus).
• Familiarity with live chat platforms and customer service tools.
• Proficiency with Microsoft Office Suite or similar software.
• Bilingual abilities (Spanish, French, etc.) are a plus.

Job Type & Location:

• Type: Full-Time, Permanent
• Location: Remote (Work from Home)
• Hours: Flexible hours with a set schedule (must be available to work 40 hours/week)

Compensation & Benefits:

• Salary: Competitive pay based on experience and qualifications.
• Benefits:
  • Health insurance (medical, dental, vision)
  • Retirement plans (401(k) with company match)
  • Paid time off (PTO) and sick leave
  • Professional development opportunities
  • Employee wellness programs
  • A supportive and inclusive work culture that promotes work-life balance

Why The Elite Job is an Excellent Place to Work:

At The Elite Job, we believe in creating a workplace that fosters growth, diversity, and well-being. Our mission is to empower our employees to thrive while making a meaningful impact on our clients. We are passionate about innovation, teamwork, and providing top-notch customer service. As part of our team, you will have the opportunity to contribute to a positive, collaborative environment while advancing your career in customer support.

We value diversity and encourage candidates from all backgrounds to apply. We believe that diversity strengthens our team and enables us to better serve our customers.

How to Apply:

Ready to join The Elite Job? We would love to hear from you! To apply, simply submit your resume and a brief cover letter detailing your experience and why you would be a great fit for the role.

The Elite Job is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.