At The Elite Job, we believe in empowering professionals to excel in their careers by connecting them with meaningful opportunities. Guided by our core values of integrity, innovation, and inclusivity, we pride ourselves on fostering a supportive and collaborative work environment where employees feel valued and empowered to succeed. Join a team that is shaping the future of career services and making a difference every day.

Job Overview

We are seeking a motivated and customer-focused Enrollment Adviser/Customer Service Representative to join our remote team. In this role, you will serve as the first point of contact for potential clients, guiding them through the enrollment process and providing exceptional support to ensure their satisfaction. You will play a critical role in helping clients find the resources and services they need while representing The Elite Job values of professionalism, empathy, and excellence.

This is a full-time remote position with competitive compensation, extensive training, and opportunities for growth within the company.

Key Responsibilities

As an Enrollment Adviser/Customer Service Representative, your duties will include:

• Engaging with prospective clients via phone, email, and chat to answer inquiries and guide them through the enrollment process.
• Explaining the company services, pricing, and processes to ensure clarity and transparency.
• Assisting clients with account setup and troubleshooting, ensuring a seamless onboarding experience.
• Maintaining accurate records of client interactions and follow-ups in our CRM system.
• Meeting or exceeding performance metrics, including response times, customer satisfaction scores, and enrollment conversion rates.
• Collaborating with team members to improve processes and deliver exceptional service.
• Providing feedback to management to help shape client-focused initiatives and enhancements.

Required Qualifications

To thrive in this role, candidates should possess:

• Education: High school diploma or equivalent (Bachelor degree preferred).
• Experience: At least 1-2 years of customer service, sales, or enrollment experience, preferably in a remote environment.
• Skills:
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in CRM tools and customer support platforms (e.g., Salesforce, Zendesk).
  • Ability to multitask and manage time effectively in a fast-paced environment.
• Tech Requirements: Reliable internet connection, headset, and a dedicated workspace.

Preferred Qualifications

• Experience in the education, career services, or staffing industries.
• Fluency in additional languages is a plus.

Job Details

• Job Type: Full-time
• Location: Fully remote.
• Salary Range: Competitive pay with performance-based incentives.

Perks and Benefits

At The Elite Job, we are committed to supporting our employees both professionally and personally. We offer:

• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO), including vacation and sick days.
• 401(k) retirement plan with employer matching.
• Professional development opportunities, including access to training and certifications.
• A supportive, collaborative, and inclusive company culture.

Why Work with Us?

The Elite Job is dedicated to creating a workplace that values diversity, fosters innovation, and promotes work-life balance. When you join our team, you will be part of a company that:

• Champions growth and continuous learning.
• Values the unique perspectives and contributions of all employees.
• Is committed to making a positive impact in the lives of clients and communities worldwide.

How to Apply

Ready to make a difference and grow your career with The Elite Job? Submit your application today!