At American Airlines, we believe in the power of connection. As a global leader in air travel, we provide opportunities for personal growth, development, and the chance to make a meaningful impact. We are committed to diversity, equity, and inclusion in every aspect of our business. Joining our team means being part of a company that values each individual and embraces a culture of innovation, respect, and customer service excellence.

Job Overview:American Airlines is seeking part-time, remote team members who are passionate about delivering outstanding service and contributing to our mission of providing the best travel experience to our customers. As a remote employee, you will play a crucial role in helping travelers navigate their journeys, answering inquiries, and ensuring they receive top-notch service every step of the way. This flexible, remote position offers a unique opportunity to balance work and life while being part of a dynamic, customer-focused team.

Responsibilities:

• Provide exceptional customer service via phone, chat, or email, assisting passengers with inquiries related to booking, flight status, luggage, or any other travel-related needs.
• Assist in resolving customer issues promptly and professionally, ensuring a positive and stress-free experience.
• Maintain a thorough knowledge of American Airlines products, services, and policies to effectively assist customers.
• Collaborate with other team members and departments to address customer concerns and ensure timely and accurate resolution.
• Assist with scheduling, travel changes, and cancellations, as needed.
• Stay updated on company procedures and system updates to deliver accurate information.
• Adhere to company standards and protocols, including maintaining a professional demeanor and tone during all customer interactions.
• Document customer interactions and escalate complex issues to management when necessary.

Qualifications:

Required:

• High school diploma or equivalent.
• Strong communication skills, both written and verbal.
• Previous customer service experience (1-2 years preferred).
• Ability to work independently in a remote, fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proficient with Microsoft Office Suite and online communication tools.
• Comfortable using a computer and learning new software programs.
• Must have a reliable internet connection and a quiet, dedicated workspace.

Preferred:

• Experience in the airline or travel industry.
• Knowledge of American Airlines products and services.
• Bilingual in English and Spanish (or other languages) is a plus.

Job Type:

• Part-time, Remote Position
• Flexible hours with the possibility of evening, weekend, and holiday shifts.

Salary Range:

• Competitive hourly pay (Exact salary will depend on experience and qualifications).

Perks and Benefits:

• Health insurance and wellness programs.
• Retirement plans, including 401(k) with company match.
• Paid time off (PTO), including vacation and sick days.
• Employee discounts on flights and travel-related services.
• Opportunities for career advancement and professional development.
• Collaborative, inclusive work environment that values diversity.

Why American Airlines?Joining American Airlines means being part of a team that is passionate about providing excellence in air travel. We are dedicated to building a diverse and inclusive workforce where every team member contribution is valued. At American Airlines, your career can take off in a way that fits your lifestyle. From flexible work hours to the opportunity to work remotely, we believe in creating a supportive and engaging environment for all employees. Be part of a company that fosters respect, growth, and a commitment to excellence in customer service.

How to Apply:To apply, please submit your updated resume along with a brief cover letter highlighting your relevant experience and why you would be a great fit for our team. Applications will be reviewed on a rolling basis, so we encourage you to apply as soon as possible.

We look forward to hearing from you!