Job Summary

The Elite Job is seeking a dedicated and proactive IT Onsite Support Associate to join our growing team. This role involves providing technical support to clients at their facilities, ensuring smooth operations of their IT infrastructure. The ideal candidate will have strong troubleshooting skills, an in-depth understanding of hardware and software systems, and the ability to handle IT-related issues efficiently and professionally. This position is perfect for someone who thrives in a dynamic environment and enjoys hands-on technical work while interacting directly with clients.

Key Responsibilities

• Provide onsite IT support for clients by troubleshooting hardware and software issues.
• Set up, configure, and maintain client systems, including desktops, laptops, servers, and networking equipment.
• Assist with the installation of new IT infrastructure and technology upgrades.
• Diagnose and resolve technical issues related to operating systems, network connectivity, and applications.
• Monitor and ensure the performance, reliability, and security of IT systems and networks.
• Collaborate with other IT team members to ensure issues are escalated and resolved in a timely manner.
• Provide end-user support and training to improve the clients use of their IT systems.
• Maintain accurate records of support requests and resolutions using the companys tracking system.
• Document procedures, solutions, and configurations for future reference.
• Ensure compliance with company policies, security standards, and IT best practices.

Required Skills and Qualifications

• Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Proven experience as an IT Support Specialist, Technical Support Associate, or similar role.
• Strong understanding of computer hardware, operating systems (Windows, macOS, Linux), and networking protocols.
• Experience with troubleshooting software applications, network connectivity, and peripheral devices.
• Familiarity with cloud services, server management, and virtual environments.
• Ability to work independently and in a team environment.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Strong problem-solving skills with a keen attention to detail.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Experience

• At least 2 years of experience in IT support, preferably in an onsite or client-facing role.
• Experience with IT infrastructure support and working with enterprise-level clients is a plus.
• Knowledge of common IT support tools and ticketing systems is preferred.
• Familiarity with basic cybersecurity principles and IT compliance requirements.

Working Hours

• Full-time position (Monday to Friday).
• Onsite work, with occasional travel required to client locations.
• Some evening or weekend work may be required depending on client needs and project timelines.

Knowledge, Skills, and Abilities

• In-depth knowledge of IT systems, troubleshooting techniques, and network management.
• Ability to diagnose and resolve technical issues with minimal supervision.
• Strong interpersonal skills and ability to build rapport with clients and team members.
• Familiarity with remote support tools and techniques for troubleshooting.
• Knowledge of data backup solutions and disaster recovery plans.
• A customer-oriented mindset with a focus on delivering quality service.
• Ability to learn and adapt to new technologies and IT systems.

Benefits

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off (PTO) and holiday leave.
• Professional development and training opportunities.
• Retirement savings plan (401k or equivalent).
• Flexible work environment with occasional remote work options.
• A supportive team-oriented work culture.

Why Join The Elite Job?

• Join a fast-growing company that values innovation, professionalism, and excellence.
• Work with cutting-edge technology and gain hands-on experience in a dynamic environment.
• Be part of a company that offers opportunities for career growth and professional development.
• Collaborate with talented professionals across various sectors to expand your skills and knowledge.
• Enjoy a healthy work-life balance with competitive benefits and a supportive team culture.

How to Apply

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience. Please send your application to us or apply directly through our website. We look forward to reviewing your application and potentially welcoming you to the team!