Job Summary

The Elite Job is seeking highly motivated and dynamic individuals for the role of Telecalling Executive. This is an excellent opportunity for individuals looking to contribute their communication skills and make an impact within a fast-paced, results-driven environment. As a Telecalling Executive, you will be responsible for reaching out to potential customers, providing them with information about our services, and maintaining a positive relationship with them. This role is ideal for someone with a strong voice presence, exceptional communication skills, and a passion for sales and customer service.

Key Responsibilities

• Make outbound calls to potential clients, providing information on the companys products/services.
• Conduct follow-up calls to existing leads, ensuring customer satisfaction and addressing any queries.
• Maintain accurate records of calls made and responses received.
• Update and manage client databases efficiently.
• Achieve and exceed daily/weekly/monthly calling targets.
• Provide feedback to management on customer interactions and suggestions for improvement.
• Assist in scheduling appointments or meetings for senior sales staff, if required.
• Adhere to scripts and follow guidelines while maintaining a professional demeanor.
• Handle customer objections and concerns with empathy and professionalism.

Required Skills and Qualifications

• Excellent verbal communication skills in English and Hindi (other languages are a plus).
• Strong interpersonal skills and the ability to build rapport over the phone.
• Ability to work independently as well as part of a team.
• Comfortable with making a high volume of calls daily.
• Proficient in using CRM software and Microsoft Office Suite.
• Ability to remain calm and persuasive under pressure.
• Attention to detail and good organizational skills.
• Previous experience in telecalling or a customer service role is a plus but not required.

Experience

• Freshers and experienced candidates are welcome to apply.
• Previous experience in sales or customer service roles is preferred.
• Experience with cold calling or telemarketing will be an advantage.

Working Hours

• Full-time: 9:00 AM to 6:00 PM, Monday to Friday.
• Part-time options: Flexible working hours available.
• Shift options may be available depending on the role (for evening or night shifts).

Knowledge, Skills, and Abilities

• Communication Skills: Clear, concise, and articulate in communication, both written and verbal.
• Customer Service Orientation: A strong focus on client satisfaction and problem-solving.
• Persuasiveness: Ability to convince and influence potential customers to take desired actions.
• Time Management: Capable of managing time effectively to handle a high volume of calls.
• Adaptability: Ability to adjust quickly to new situations and customer needs.

Benefits

• Competitive salary with performance-based incentives.
• Flexible work-from-home options (if applicable).
• Health insurance benefits.
• Paid time off and holidays.
• Career growth and training opportunities.
• A dynamic and supportive work environment.

Why Join The Elite Job?

• Be a part of a growing and reputable organization.
• Enjoy the opportunity to work from home or at our Delhi office.
• Enhance your career by gaining experience in a variety of customer service and sales roles.
• Competitive pay and performance bonuses.
• The chance to develop your professional skills through regular training and mentorship programs.
• Friendly and supportive team culture.

How to Apply

To apply for the Telecalling Executive position, please send your updated resume and a brief cover letter to our HR team. Include Telecalling Executive Application – Delhi in the subject line. Shortlisted candidates will be contacted for a telephonic or video interview.