Job Summary:

United Airlines is seeking highly motivated and customer-focused individuals to join our team as Remote Customer Service Representatives. In this role, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met in a professional, timely, and efficient manner. As a member of the United Airlines team, you will play an integral role in supporting our commitment to providing a seamless travel experience for all our customers, from booking to post-flight assistance.

Key Responsibilities:

• Provide excellent customer service by responding to customer inquiries and resolving issues via phone, chat, or email.
• Assist customers with booking, flight changes, cancellations, and general travel information.
• Handle customer complaints and concerns with empathy and professionalism, ensuring a positive experience.
• Manage and track customer interactions in the companys CRM system.
• Promote and upsell United Airlines products and services, including seat upgrades, special services, and travel packages.
• Ensure compliance with all company policies and regulatory requirements while maintaining customer satisfaction.
• Collaborate with other team members and departments to resolve complex issues and improve customer service processes.
• Participate in ongoing training to stay current on product offerings, policies, and industry trends.

Required Skills and Qualifications:

• High school diploma or equivalent; a college degree is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Proficiency in using computers and customer service software.
• Ability to work independently and manage time effectively in a remote work setting.
• A passion for travel and the airline industry is a plus.
• Must be able to maintain a positive attitude and professional demeanor at all times.

Experience:

• Previous customer service experience is preferred, especially in the travel or airline industry.
• Experience in handling complex customer issues and providing timely resolutions.
• Experience working in a remote or virtual environment is a plus.

Working Hours:

• This is a full-time remote position.
• Working hours may vary and may include evenings, weekends, and holidays, depending on customer demand.
• Flexibility to work in different time zones may be required.

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices.
• Strong interpersonal skills, with the ability to connect with a diverse customer base.
• Ability to adapt to changing customer needs and operational requirements.
• Proficiency in Microsoft Office Suite and customer service platforms.
• Knowledge of airline booking systems or travel industry processes is an asset.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance options.
• 401(k) with company match and retirement planning assistance.
• Paid time off, including vacation days, sick leave, and holidays.
• Travel benefits, including discounted flights for employees and their families.
• Ongoing training and professional development opportunities.
• Access to wellness programs and employee assistance programs.

Why Join United Airlines?

United Airlines is committed to fostering a diverse and inclusive workforce that reflects the customers we serve. As a Remote Customer Service Representative, you will join a global leader in the airline industry, where your contributions will help shape the future of travel. We offer a dynamic work environment, opportunities for career growth, and the chance to be part of a company that values its employees and their well-being.

How to Apply:

To apply for the Remote Customer Service Representative position at United Airlines, please submit your resume and a cover letter outlining your qualifications and interest in the role. Applications can be submitted through our careers portal on the United Airlines website. We look forward to reviewing your application and potentially welcoming you to our team!