Job Summary

The Elite Job is seeking proactive and customer-focused individuals to join our team as part-time online customer support representatives. This is a remote position that provides exceptional flexibility, enabling you to work from the comfort of your home while contributing to a dynamic and supportive environment. If you are a foreigner residing in Singapore with excellent communication skills and a passion for customer service, this opportunity is for you.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, or phone.
• Resolve customer issues and provide clear, accurate information about products and services.
• Maintain accurate records of customer interactions in the system.
• Collaborate with the team to ensure customer satisfaction and identify areas for service improvement.
• Assist in troubleshooting basic technical issues faced by customers.
• Provide feedback to the management team to enhance customer service processes.

Required Skills and Qualifications

• Strong written and verbal communication skills in English.
• Proven problem-solving ability and customer-oriented approach.
• Basic knowledge of Microsoft Office Suite and customer service software.
• Ability to manage time effectively and multitask in a fast-paced environment.
• Friendly, patient, and empathetic attitude.

Experience

• Previous experience in customer service or a related field is preferred but not mandatory.
• Freshers with excellent communication skills are encouraged to apply.

Working Hours

• Flexible part-time hours, ranging between 15 to 25 hours per week.
• Shift timings are negotiable to accommodate your availability.

Knowledge, Skills, and Abilities

• Familiarity with customer service principles and practices.
• Strong interpersonal and relationship-building skills.
• Ability to handle high-pressure situations calmly and effectively.
• Quick learner with a proactive and self-motivated attitude.

Benefits

• Competitive hourly pay.
• Remote work setup with flexible schedules.
• Opportunities for career growth within the company.
• Continuous training and development programs.
• Work-life balance in a supportive team environment.

Why Join The Elite Job?

At The Elite Job, we believe in empowering our employees by offering them flexibility and growth opportunities. Joining our team means becoming a part of a vibrant company that values customer satisfaction and employee well-being. You will have the chance to work in a multicultural and inclusive environment while enhancing your skills and building a rewarding career.

How to Apply

To apply, please submit your resume and a brief cover letter outlining your relevant experience and availability to us. Ensure the subject line reads: Application for Online Part-Time Customer Support – Singapore.