Job Summary

The Elite Job is seeking a skilled and motivated IT Support Engineer to provide top-tier technical support to our customers and internal teams. This remote role offers a unique opportunity to troubleshoot and resolve technical issues efficiently, contributing to our mission of delivering exceptional service and cutting-edge technology solutions. Join us to make an impact in a dynamic and flexible work environment from the comfort of your home.

Key Responsibilities

• Diagnose and resolve hardware, software, and network-related issues for clients and employees.
• Provide remote IT support using tools and platforms to ensure minimal downtime and optimal performance.
• Install, configure, and maintain IT systems, including operating systems, software, and peripherals.
• Monitor and maintain system performance, security updates, and backups.
• Document support cases, solutions, and best practices for future reference.
• Collaborate with cross-functional teams to enhance system efficiency and user satisfaction.
• Conduct regular system maintenance and troubleshoot any recurring problems.
• Offer technical guidance and training to users on system use and troubleshooting techniques.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proficiency in Windows, macOS, and Linux operating systems.
• Strong knowledge of networking protocols, hardware troubleshooting, and system configuration.
• Experience with remote support tools and ticketing systems.
• Excellent problem-solving and critical-thinking skills.
• Strong communication skills to explain technical issues in simple terms.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are a plus.

Experience

• 2+ years of experience in IT support or a similar role.
• Demonstrated ability to handle multiple support requests effectively in a remote environment.

Working Hours

• Flexible working hours with shifts between 8:00 AM and 8:00 PM (based on client requirements).
• Occasional on-call support for critical issues outside regular hours.

Knowledge, Skills, and Abilities

• Advanced troubleshooting skills for complex IT issues.
• Familiarity with cloud platforms such as AWS or Azure.
• Ability to adapt to new technologies and processes quickly.
• Strong organizational and time-management abilities.
• High attention to detail and commitment to customer satisfaction.

Benefits

• Competitive salary with performance bonuses.
• Work-from-home flexibility with a fully remote setup.
• Access to professional development and certification programs.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off, including holidays and sick leave.
• Opportunities for career growth and internal promotions.

Why Join The Elite Job?

At The Elite Job, we believe in empowering our employees to excel in their careers while maintaining work-life balance. As part of our IT support team, you will be instrumental in solving challenges and ensuring seamless technology operations for our clients. Join a supportive and innovative company that values your expertise and provides opportunities to grow within the tech industry.

How to Apply

Interested candidates are encouraged to submit their updated resume and a cover letter detailing their relevant experience and qualifications to us. Please include IT Support Engineer Application in the subject line. Shortlisted candidates will be contacted for an interview.