Job Summary

We are seeking a dedicated and customer-oriented Voice & Non-Voice Call Center Agent to join our team at The Elite Job. In this role, you will provide outstanding customer service through both voice and non-voice channels. The ideal candidate will be able to handle a variety of customer inquiries and concerns in a professional and efficient manner, contributing to the overall customer satisfaction and success of the organization.

Key Responsibilities

• Answer inbound calls, emails, and chat messages in a timely and professional manner.
• Assist customers with inquiries regarding products, services, orders, and account issues.
• Resolve customer complaints, problems, or concerns by providing accurate information and ensuring a satisfactory resolution.
• Follow up with customers to ensure their issues have been fully addressed.
• Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
• Meet or exceed performance targets such as call handling time, customer satisfaction scores, and first-call resolution.
• Collaborate with team members and management to improve processes and customer service strategies.
• Stay up-to-date with product knowledge and company policies to provide accurate information.
• Escalate unresolved issues to the appropriate departments for further assistance.

Required Skills and Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and the ability to think on your feet.
• Customer-centric attitude with a focus on delivering high-quality service.
• Ability to multi-task effectively in a fast-paced environment.
• Comfortable with using various communication tools, such as phone systems, emails, and chat platforms.
• Proficient in basic computer applications, including Microsoft Office or similar tools.
• Ability to remain calm and patient in stressful situations.
• Strong attention to detail and organizational skills.

Experience

• Previous experience in a call center or customer service role is preferred but not required.
• Experience in handling both voice and non-voice communication channels (phone, email, chat) is a plus.

Working Hours

• Full-time and part-time positions are available.
• Flexible shift options with varying hours, including weekends and evenings, based on the business needs.

Knowledge, Skills, and Abilities

• Knowledge: Familiarity with customer service tools, CRM systems, and call center operations.
• Skills: Active listening, effective questioning, and conflict resolution.
• Abilities: Ability to work under pressure, manage multiple inquiries simultaneously, and provide exceptional service.

Benefits

• Competitive salary with performance-based bonuses.
• Health and wellness benefits.
• Paid time off (PTO) and holiday pay.
• Opportunities for career growth and advancement within the company.
• Work-from-home options, depending on the role.
• Training and development programs to enhance your skills.

Why Join The Elite Job?

At The Elite Job, we offer an inclusive and dynamic work environment that encourages personal growth and professional development. As a Voice & Non-Voice Call Center Agent, you will be part of a supportive team committed to delivering top-tier customer service. With flexible working arrangements, ongoing training, and career advancement opportunities, we provide the tools and resources you need to succeed.

How to Apply

Interested candidates can apply by submitting their resume and a cover letter to our recruitment team. Please include any relevant experience and explain why you are a good fit for the Voice & Non-Voice Call Center Agent position. Our team will review applications and contact qualified candidates for an interview.