Job Summary

Join Disneys renowned Customer Support team and be a part of delivering magical experiences to customers from the comfort of your home. As a Customer Support Representative, you will provide exceptional service to Disneys customers, assisting with inquiries and ensuring each interaction is positive, efficient, and memorable. This remote opportunity allows you to work from home in the United Kingdom, offering flexible hours and a dynamic work environment with one of the worlds most iconic entertainment companies.

Key Responsibilities

• Provide outstanding customer support via phone, email, or chat for Disney products and services.
• Address customer inquiries, resolve issues, and offer guidance on Disney-related topics such as theme park reservations, media content, and subscriptions.
• Process customer orders, troubleshoot issues, and manage customer accounts as needed.
• Maintain high levels of customer satisfaction by delivering timely and effective solutions to inquiries.
• Keep up to date with Disneys offerings, policies, and technologies to provide the most accurate information to customers.
• Handle multiple customer requests efficiently and effectively in a high-paced environment.
• Collaborate with team members and other departments to resolve customer issues when necessary.
• Ensure accurate documentation of customer interactions and resolutions in the system.

Required Skills and Qualifications

• Strong written and verbal communication skills in English.
• Ability to empathize with customers and offer personalized solutions.
• Comfortable working independently in a remote environment.
• Proficient in using computers, web-based tools, and communication platforms.
• Exceptional attention to detail and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced setting.
• Excellent time-management skills and self-discipline to work remotely.

Experience

• Previous experience in customer service or support roles is preferred, but not required.
• Experience with remote work is a plus.
• Familiarity with Disney products, services, and entertainment offerings is highly beneficial.

Working Hours

• Full-time and part-time positions available.
• Flexible working hours, including evenings and weekends, to accommodate customer needs.
• The role requires availability for shift work, with options for part-time or full-time schedules.

Knowledge, Skills, and Abilities

• Customer service expertise, especially in remote settings.
• Problem-solving abilities with a strong focus on delivering customer satisfaction.
• Ability to adapt to new systems and processes quickly.
• Passion for Disney and its values.
• Knowledge of various customer service platforms (chat, phone, email) is a plus.
• Ability to maintain a positive attitude and keep the customer experience at the forefront.

Benefits

• Competitive salary and performance-based incentives.
• Flexible working hours with remote opportunities.
• Access to Disney perks, including discounts on Disney products, theme parks, and media content.
• Comprehensive health benefits package, including dental and vision coverage.
• Opportunities for career development and growth within the Disney family.
• Paid time off and holidays.
• Access to Disneys wellness programs and employee assistance resources.

Why Join Disney?

• Be part of a globally recognized and beloved brand.
• Work remotely, offering you a better work-life balance.
• Competitive salary and comprehensive benefits.
• Opportunity to grow and develop your career within Disneys vast network.
• Engage with a diverse and supportive team dedicated to providing top-notch customer experiences.
• Access to exclusive Disney experiences and discounts.

How to Apply

• Please submit your resume and a cover letter outlining your interest and qualifications for the position.
• Applicants can apply through the Disney Careers website or send their application to our recruitment team via email.
• Include a brief description of your customer service experience and why you are passionate about joining the Disney team.