Job Summary

Join the magic of Disney from the comfort of your home as a Social Media Support Specialist. In this dynamic role, you will be responsible for managing and responding to customer inquiries across Disneys social media platforms. You will help deliver exceptional customer service while promoting the Disney brand and ensuring a seamless online experience. This position requires individuals with a passion for social media and customer service, who can embody Disneys core values and provide outstanding support to our fans and customers.

Key Responsibilities

• Monitor and respond to customer inquiries, concerns, and feedback across various social media platforms (Facebook, Twitter, Instagram, etc.).
• Engage with Disney customers in a positive and professional manner, providing personalized assistance to enhance their experience.
• Resolve customer issues effectively, using Disneys guidelines and resources.
• Maintain a consistent voice and tone in all social media communications, in line with Disneys brand standards.
• Escalate complex issues to the appropriate departments while ensuring customer satisfaction.
• Collaborate with the marketing team to share important updates, promotions, and news on social media.
• Track and report on social media metrics to evaluate the effectiveness of customer service efforts.
• Stay updated on Disney products, services, and promotions to provide accurate information to customers.
• Work on ad-hoc social media projects as needed.

Required Skills and Qualifications

• Excellent written communication skills with an ability to convey clear, concise, and empathetic responses.
• Proficiency in using social media platforms (Facebook, Instagram, Twitter, etc.) and social media management tools.
• Ability to multitask and manage high volumes of inquiries in a fast-paced environment.
• Strong problem-solving skills and the ability to handle customer concerns with patience and professionalism.
• Detail-oriented with strong organizational skills.
• Basic knowledge of Disneys products and services is a plus.
• Familiarity with social media metrics and the ability to analyze customer interactions for continuous improvement.

Experience

• Prior experience in customer service, social media management, or related fields is highly preferred.
• Experience working in a remote or virtual work environment is a plus.
• Previous experience in the entertainment or hospitality industry will be considered an advantage.

Working Hours

• This is a remote, work-from-home position.
• The role requires flexibility to work various shifts, including weekends, evenings, and holidays as per the demands of social media activity.
• Full-time and part-time options are available.

Knowledge, Skills, and Abilities

• Knowledge of social media trends and best practices.
• Ability to manage difficult customer interactions with professionalism and poise.
• Excellent time management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and commitment to delivering high-quality customer service.
• Ability to work independently and as part of a team in a remote work environment.
• Basic technical proficiency, including experience with social media management tools and customer service platforms.

Benefits

• Competitive salary with performance-based bonuses.
• Health, dental, and vision insurance options.
• Paid time off, including vacation and sick days.
• Access to Disney perks, including discounts on Disney products and services.
• Comprehensive training and career development opportunities.
• Flexible work-from-home environment.
• A collaborative and inclusive work culture that fosters creativity and innovation.

Why Join Disney?

Working with Disney means becoming part of a globally recognized brand that values creativity, innovation, and community. As a Social Media Support Specialist, you will have the opportunity to help millions of fans engage with Disney in meaningful ways, while enjoying the flexibility of a remote work environment. Disney offers a supportive and dynamic work culture where you can thrive professionally while being part of a team that is passionate about delivering extraordinary customer experiences.

How to Apply

To apply for the Disney Social Media Support Jobs – Work From Home, please submit your resume and a cover letter outlining your experience with customer service and social media management. We look forward to hearing how you can help us provide the best online experience for Disney customers.