Job Summary

The Elite Job is seeking a motivated and customer-oriented Technical Support Specialist to join our dynamic remote team. This position allows individuals to provide exceptional tech support services to clients from the comfort of their home. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for assisting others in resolving technical issues. As a key part of our support team, you will be responsible for troubleshooting and resolving customer technical inquiries while ensuring a high level of customer satisfaction.

Key Responsibilities

• Provide remote technical support to customers via phone, email, or chat.
• Troubleshoot hardware and software issues and offer step-by-step guidance to resolve problems.
• Install, configure, and maintain software and systems for clients.
• Assist with setting up and configuring networks and devices for customers.
• Document all customer interactions, issues, and resolutions in the ticketing system.
• Collaborate with other departments to identify and resolve recurring technical problems.
• Stay updated on new technologies, tools, and trends relevant to the technical support field.
• Maintain a high level of professionalism and empathy while dealing with customers.
• Ensure prompt response times and resolution of customer queries to maintain high satisfaction levels.

Required Skills and Qualifications

• Proven experience in technical support or a similar IT-related field.
• Strong knowledge of operating systems (Windows, macOS, Linux) and basic networking principles.
• Proficient in troubleshooting hardware and software issues.
• Ability to clearly explain technical concepts to non-technical customers.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and a customer-centric attitude.
• Ability to multitask and manage time effectively in a remote work environment.
• Experience with remote desktop tools and ticketing systems is a plus.

Experience

• Minimum 1-2 years of experience in technical support or IT helpdesk roles.
• Experience with customer-facing roles, providing support over the phone, email, or chat.
• Familiarity with software and hardware troubleshooting, including network setups and diagnostics.

Working Hours

• This is a full-time, remote position with flexible hours.
• Candidates must be available to work during core business hours (9 AM - 6 PM) in their local time zone, with occasional weekend shifts as needed.

Knowledge, Skills, and Abilities

• Technical Knowledge: Strong understanding of various operating systems, networks, and troubleshooting techniques.
• Problem Solving: Ability to analyze technical issues and provide quick, effective solutions.
• Customer Service: Excellent communication and interpersonal skills to maintain positive customer relationships.
• Attention to Detail: Ability to identify underlying problems and resolve them accurately.
• Adaptability: Willingness to learn new tools, systems, and technologies as needed.

Benefits

• Competitive salary with performance-based incentives.
• Flexible work-from-home arrangement.
• Comprehensive health and wellness benefits.
• Paid time off (PTO) and holidays.
• Professional development opportunities, including access to online training resources.
• A supportive and collaborative team environment.

Why Join

At The Elite Job, we believe in empowering our team members by offering opportunities for growth, flexibility, and innovation. As a Technical Support Specialist, you will have the chance to make a direct impact on customers experiences while working in a supportive and dynamic environment. If you are passionate about technology and providing top-tier customer service, this is the perfect opportunity for you to grow in your career.

How to Apply

To apply for the Technical Support Specialist (Remote) position, please submit your updated resume and a brief cover letter outlining your relevant experience and why you are a great fit for the role. Applications can be sent through our online portal or emailed directly to us. We look forward to reviewing your application!