Job Summary:We are seeking motivated and skilled individuals for the International Voice Process position, which is available for remote work. As part of our team, you will be responsible for interacting with international customers and providing exceptional service. This position requires effective communication skills, patience, and problem-solving abilities. If you are looking for a dynamic and rewarding role in a supportive environment, we would love to hear from you.

Key Responsibilities:

• Handle inbound and outbound calls to provide excellent customer service to international clients.
• Address customer queries, issues, and concerns in a timely and professional manner.
• Provide product or service information to customers and assist with troubleshooting and resolutions.
• Maintain customer records by updating account details and logging interactions.
• Follow communication scripts and company guidelines to ensure consistency and quality of service.
• Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction, and issue resolution.
• Collaborate with team members and management to improve service quality and customer experience.
• Ensure compliance with company policies and procedures while adhering to data privacy regulations.

Required Skills and Qualifications:

• Excellent verbal communication skills in English with a clear and neutral accent.
• Ability to engage in conversations with customers, showing empathy and professionalism.
• Strong listening skills to understand customer needs and resolve issues effectively.
• Ability to work independently in a remote environment and handle multiple tasks.
• Proficiency in basic computer skills and the use of CRM software.
• Strong problem-solving skills and the ability to think critically in challenging situations.
• Reliable internet connection and a quiet work environment for handling calls.

Experience:

• Prior experience in a voice process or customer service role is preferred, but freshers are also encouraged to apply.
• Experience in handling international customer calls is a plus.

Working Hours:

• Flexible working hours based on the shift schedule.
• Full-time positions available with the possibility of part-time shifts.
• Must be able to work during weekends and public holidays, if required.

Knowledge, Skills, and Abilities:

• Knowledge of customer service practices and techniques.
• Strong time management and organizational skills.
• Ability to handle high-pressure situations and maintain a calm demeanor.
• Adaptability to work in a fast-paced and evolving environment.
• Proficiency in using communication tools and customer management systems.
• Ability to work with minimal supervision and stay motivated.

Benefits:

• Work from the comfort of your home with flexible work hours.
• Competitive salary and performance-based incentives.
• Opportunities for career growth and skill development.
• Health and wellness benefits (subject to company policy).
• Paid training and support to ensure your success in the role.
• Employee recognition programs and incentives.
• Supportive and inclusive team culture.

Why Join The Elite Job?

• Join a leading company that offers flexible work opportunities, making it easier to balance your personal and professional life.
• Work in a dynamic and inclusive environment with opportunities for growth and advancement.
• Be part of a team that values innovation, customer service excellence, and continuous improvement.
• Competitive pay and benefits that reflect your hard work and commitment.
• Work remotely with no commute, giving you more time for family, hobbies, or self-care.

How to Apply:Interested candidates can apply by submitting their updated resumes to us or by visiting our careers page. Please include a brief cover letter explaining your interest in the role and your relevant experience. Shortlisted candidates will be contacted for an interview.