Job Summary:

We are seeking a highly motivated and customer-centric individual to join our team as a Remote Customer Support Representative for Traditional Chinese. In this role, you will be responsible for delivering exceptional customer service by addressing inquiries, resolving issues, and providing product support to customers in a timely and professional manner. As a remote team member, you will have the flexibility to work from the comfort of your own home while making a meaningful impact on customer satisfaction.

Key Responsibilities:

• Provide outstanding customer service via email, chat, and phone, assisting customers in Traditional Chinese with product inquiries, technical support, order management, and issue resolution.
• Troubleshoot and resolve customer complaints and issues, escalating when necessary to ensure prompt resolution.
• Maintain a thorough understanding of the companys products, services, and policies to provide accurate information to customers.
• Record and track customer interactions using the CRM system, ensuring all details are logged and up to date.
• Collaborate with other departments to ensure customer needs are met and exceeded.
• Meet or exceed key performance metrics such as response time, resolution time, and customer satisfaction ratings.
• Assist in translating materials, FAQs, and knowledge base articles into Traditional Chinese as needed.
• Participate in team meetings, training sessions, and continuous learning opportunities to improve performance and stay updated on product changes.

Required Skills and Qualifications:

• Proficiency in both written and spoken Traditional Chinese and English.
• Strong verbal and written communication skills, with an ability to explain complex concepts clearly.
• Excellent problem-solving abilities and a customer-first mindset.
• Ability to multitask and work independently with minimal supervision.
• Technical aptitude and familiarity with CRM systems, chat software, and customer support tools.
• High level of attention to detail and organizational skills.
• A positive attitude and willingness to learn and grow in a remote work environment.

Experience:

• Prior experience in customer service or a similar role is preferred, though not required.
• Experience in remote work environments is a plus, but not mandatory.
• Knowledge of customer support processes and best practices is an advantage.

Working Hours:

• This is a full-time, remote position with flexible working hours.
• Must be able to work during core business hours in the time zone designated for this position.
• Occasional evening or weekend shifts may be required based on customer demand.

Knowledge, Skills, and Abilities:

• Proficient in Traditional Chinese and English communication.
• Strong interpersonal skills with the ability to build rapport and resolve conflicts.
• Excellent time-management skills and the ability to handle multiple tasks simultaneously.
• Ability to adapt to changing customer needs and business requirements.
• Comfortable with technology, including various customer support tools and platforms.
• A self-starter who can work effectively in a remote, team-oriented environment.

Benefits:

• Competitive salary with performance-based incentives.
• Flexible work schedule and the ability to work from home.
• Comprehensive training and ongoing professional development.
• Health and wellness benefits, including medical and dental plans (where applicable).
• Paid time off, sick leave, and holiday pay.
• Opportunities for career growth and advancement within the company.

Why Join Us:

At The Elite Job, we are committed to creating a positive and supportive work environment where employees are empowered to succeed. As part of our team, you will play a key role in delivering exceptional service to our valued customers. We offer competitive compensation, flexible work options, and opportunities for personal and professional growth. If you are passionate about customer service and want to work in a dynamic, remote environment, we would love to hear from you!

How to Apply:

To apply, please submit your resume and a brief cover letter detailing your relevant experience and why you would be a great fit for this role. Ensure your application clearly demonstrates your proficiency in Traditional Chinese and your enthusiasm for helping customers. We look forward to reviewing your application!