Job Summary

We are looking for a highly motivated and experienced Sr. Client Success Manager to join our team at The Elite Job. As a Sr. Client Success Manager, you will be responsible for overseeing the success and satisfaction of our Enterprise clients. You will work closely with key stakeholders to ensure our clients achieve their business objectives and experience maximum value from our solutions. The ideal candidate will possess exceptional communication skills, a passion for customer success, and a proven track record in managing enterprise-level client relationships.

Key Responsibilities

• Client Relationship Management: Serve as the primary point of contact for assigned enterprise clients, ensuring the highest level of satisfaction and engagement with our products and services.
• Onboarding & Training: Guide clients through onboarding, product setup, and initial training, ensuring seamless adoption of our solutions.
• Strategic Account Planning: Develop and execute client success strategies, collaborating with internal teams to align with clients business objectives and key performance indicators (KPIs).
• Problem Resolution: Address and resolve client issues and concerns in a timely and effective manner, ensuring a positive customer experience.
• Renewals & Upselling: Manage contract renewals, identify upsell opportunities, and proactively drive the growth of accounts.
• Performance Tracking: Monitor and report on client usage, satisfaction, and overall performance, providing recommendations for improvements.
• Collaboration: Work closely with Sales, Product, and Support teams to advocate for the needs of clients and ensure that solutions are effectively delivered.
• Client Advocacy: Serve as the voice of the client within the organization, ensuring feedback is captured and acted upon to improve products and services.

Required Skills and Qualifications

• Education: Bachelors degree in Business, Marketing, or related field (Masters degree preferred).
• Experience: A minimum of 5+ years of experience in a client success, account management, or customer service role, with at least 3 years in managing enterprise-level accounts.
• Strong Communication Skills: Excellent written and verbal communication skills, with the ability to present ideas clearly and persuasively to senior executives.
• Relationship Building: Proven ability to build and maintain strong relationships with clients, stakeholders, and cross-functional teams.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle complex client issues.
• Project Management: Experience managing multiple projects simultaneously, with the ability to prioritize effectively and meet deadlines.
• Technology Proficiency: Familiarity with CRM software (Salesforce, HubSpot), customer success platforms, and Microsoft Office Suite.
• Leadership: Strong leadership abilities, capable of guiding internal teams and clients to success.

Experience

• Client Success Management: 5+ years of experience in client success, account management, or customer success roles, with a proven track record in managing large-scale enterprise accounts.
• Customer Engagement: Experience working directly with enterprise clients to understand their business needs, goals, and challenges.
• Cross-functional Collaboration: Demonstrated experience working with sales, support, and product teams to ensure clients receive exceptional service and support.

Working Hours

• Full-time position with flexibility to accommodate clients across different time zones. Standard working hours are Monday to Friday, 9:00 AM to 6:00 PM (local time). Occasional weekend or evening availability may be required depending on client needs.

Knowledge, Skills, and Abilities

• Client Success Strategy: Ability to develop and implement customer success strategies that drive business outcomes and client satisfaction.
• Communication & Presentation: Strong presentation and communication skills, capable of conveying complex information to clients and internal stakeholders.
• Analytical Skills: Proficient in data analysis to track client success metrics, interpret data, and recommend improvements.
• Time Management: Excellent organizational skills, with the ability to manage multiple accounts and prioritize tasks effectively.
• Leadership & Influence: Ability to lead client interactions and influence decision-making both internally and externally.
• Adaptability: Comfortable working in a fast-paced environment and able to quickly adapt to changes in client needs or company priorities.

Benefits

• Competitive salary and performance-based bonuses
• Health and wellness benefits (medical, dental, vision)
• 401(k) retirement plan with company match
• Paid time off (PTO) and holidays
• Professional development and training opportunities
• Collaborative and inclusive work culture
• Flexible work-from-home options
• Employee assistance program (EAP)

Why Join The Elite Job?

At The Elite Job, we are committed to creating a diverse, innovative, and supportive work environment. Joining our team means being part of a company that values client success as much as employee development. You will have the opportunity to work with top-tier enterprise clients, drive meaningful business outcomes, and grow in your career within a dynamic and evolving company. If you are passionate about helping clients succeed and thrive in a fast-paced environment, we want you on our team!

How to Apply

To apply for the Sr. Client Success Manager position, please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role. Applications can be sent to  us. We look forward to reviewing your application!