Job Summary

The Elite Job is seeking a motivated and customer-oriented individual to join our team as a Customer Support Agent in Malaysia. This position involves providing exceptional service to our customers through various communication channels, including phone, email, and chat. As a Customer Support Agent, you will be the first point of contact for customers, resolving issues, addressing concerns, and ensuring a positive customer experience. Your role will be essential in building strong relationships with our clientele while maintaining high levels of customer satisfaction.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information regarding products, services, and policies to customers.
• Troubleshoot and resolve customer issues efficiently and effectively, ensuring a high level of satisfaction.
• Process customer orders, returns, and exchanges, ensuring smooth transactions.
• Escalate complex or unresolved issues to the appropriate department or supervisor.
• Document customer interactions and follow up on open cases to ensure timely resolution.
• Maintain customer records and ensure data accuracy in the companys CRM system.
• Work collaboratively with team members to improve processes and enhance the customer experience.
• Meet or exceed customer service metrics, including response times and customer satisfaction ratings.

Required Skills and Qualifications

• High school diploma or equivalent; Bachelors degree is a plus.
• Excellent written and verbal communication skills in English.
• Strong problem-solving and troubleshooting abilities.
• Ability to handle customer complaints with patience and professionalism.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• Familiarity with CRM software and MS Office Suite.
• Strong interpersonal skills and a positive attitude.
• Ability to work independently as well as part of a team.

Experience

• Previous customer service experience is preferred, especially in a call center or customer support environment.
• Experience in handling customer inquiries via phone, email, and chat is an advantage.
• Familiarity with customer service platforms and ticketing systems is beneficial.

Working Hours

• Full-time position.
• Flexible working hours, with opportunities for shifts across different time zones.
• Occasional weekend or holiday shifts may be required, depending on the business needs.

Knowledge, Skills, and Abilities

• Communication: Clear, concise, and professional communication skills, both written and verbal.
• Customer Focus: A strong commitment to delivering excellent customer service and ensuring customer satisfaction.
• Technical Proficiency: Basic knowledge of CRM systems and customer service platforms.
• Adaptability: Ability to thrive in a dynamic and fast-paced environment.
• Time Management: Ability to prioritize tasks and manage time effectively.
• Teamwork: Willingness to collaborate with others to achieve common goals.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive training and ongoing professional development.
• Work-from-home opportunities with flexible scheduling.
• Health and wellness benefits.
• Paid time off (vacation and sick leave).
• Opportunities for career advancement within the company.
• A supportive and collaborative work culture.

Why Join The Elite Job?

• Join a growing and innovative company that values its employees.
• Enjoy the flexibility of remote work, providing a better work-life balance.
• Work in a team-oriented environment that fosters continuous learning and growth.
• Be part of an organization that emphasizes customer satisfaction and strives for excellence in service.
• We offer ample opportunities for career progression and skill development.

How to Apply

If you are passionate about delivering outstanding customer service and want to be a part of a dynamic team, we would love to hear from you. Please submit your resume and a brief cover letter outlining your experience and why you are the ideal candidate for this position. Applications can be sent to us or apply directly on our website.

We look forward to receiving your application!